# \[resolved\] Duplicate mail
**URL:** https://community.gemsofwar.com/t/resolved-duplicate-mail/89620
**Category:** Bug Reports
**Created:** [April 30, 2026, 7:13am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620 "2026-04-30T07:13:26Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@RobertW](https://community.gemsofwar.com/u/RobertW)
#### Post date: [April 30, 2026, 7:13am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/1 "2026-04-30T07:13:26Z")
š
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 30, 2026, 7:50am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/2 "2026-04-30T07:50:14Z")
I posted about this in the balance and changes thread
> [@Balancing & Changes](https://community.gemsofwar.com/t/balancing-changes/87074/51):
>
> If anyone got multiple bundles of mail of Gem Keys and Gems, there is a chance these are broken as they are not the mail we sent out. Please reach out in a ticket and I can confirm.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 30, 2026, 7:51am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/3 "2026-04-30T07:51:03Z")
No need to submit a ticket, I grabbed your invite code
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### Author:  [@RobertW](https://community.gemsofwar.com/u/RobertW)
#### Post date: [April 30, 2026, 7:58am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/4 "2026-04-30T07:58:25Z")
This screenshot isnāt from my account š
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 30, 2026, 8:10am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/5 "2026-04-30T08:10:31Z")
Well then not much I can do to help, unless they have submitted a ticket, if that mail is broken.
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### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [April 30, 2026, 9:13am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/6 "2026-04-30T09:13:14Z")
> [@Jeto](#):
>
> Well then not much I can do to help, unless they have submitted a ticket, if that mail is broken.
Is this going to cause another server roll back? I donāt for see a lot of folks reporting that they were given too many gems in the mail.
Specially if they have been waiting months already just to get what they paid for.
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [April 30, 2026, 10:40am UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/7 "2026-04-30T10:40:34Z")
> [@Jeto](#):
>
> Well then not much I can do to help, unless they have submitted a ticket, if that mail is broken.
Iām not sure players would want to get helped with this one. Figuring out whether that mail might be broken sounds like a huge effort, letās just agree the 60 x 920 gems are perfectly fine. š«
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### Author:  [@RobertW](https://community.gemsofwar.com/u/RobertW)
#### Post date: [April 30, 2026, 12:20pm UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/8 "2026-04-30T12:20:09Z")
Thanks for your involvement, but I didnāt actually ask for help in this post. This matter doesnāt concern me directly. Iām still waiting for a resolution on a different thread, and I wish you just as much energy in seeing this through to the end.
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### Author:  [@Turtle871](https://community.gemsofwar.com/u/Turtle871)
#### Post date: [April 30, 2026, 4:15pm UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/9 "2026-04-30T16:15:42Z")
Hello, @Jeto
Iāve seen other players receiving messages saying ā2 keys + 920 gemsā.
My question is simple:
Will there be a server reset, as there was during the last gems bug?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 30, 2026, 9:46pm UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/10 "2026-04-30T21:46:22Z")
there wonāt be a server roll back, that happened because of a bug that was player base wide.
If players donāt submit tickets, that is what it is, the devs are looking into the data that pushed the mail out (cos it would only have gone out to a small specific group of players) and go from there.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 30, 2026, 11:37pm UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/11 "2026-04-30T23:37:35Z")
This is in the process of being worked on as well, so no further players would be affected. Then chasing up dealing with the excess gems and gem keys.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 4, 2026, 11:49pm UTC](https://community.gemsofwar.com/t/resolved-duplicate-mail/89620/12 "2026-05-04T23:49:54Z")
> [@Balancing & Changes](https://community.gemsofwar.com/t/balancing-changes/87074/52):
>
> A fix was released for this recently - so anyone who had not yet claimed the mail it has since been removed, and any mail that was collected has been removed from your inventory **excluding anything you should have received**
cross share