# (Resolved) Cannot make purchases **URL:** \ **Category:** Bug Reports\ **Created:** [November 1, 2018, 9:06pm UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229 "2018-11-01T21:06:51Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![PuckJunkie](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@PuckJunkie](https://community.gemsofwar.com/u/PuckJunkie)\ **Post date:** [November 1, 2018, 9:06pm UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229/1 "2018-11-01T21:06:51Z")
**Platform, device version and operating system:** Xbox One **Screenshot or image:** **What you were expecting to happen, and what actually happened:** Every item in GoW that can be purchased with actual money is shown as already purchased. This includes things I have not purchased, and things that can be purchased an unlimited number of times. **How often does this happen? When did it begin happening?** It appears to be permanent. It started a week or so ago. **Steps to make it happen again** I have no idea. For me, it’s all the time. I do not know how you could reproduce the problem. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [November 2, 2018, 3:44am UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229/2 "2018-11-02T03:44:55Z")
Hey specifically today there’s been some issues with Xbox Live: [https://support.xbox.com/en-US/xbox-live-status](https://support.xbox.com/en-US/xbox-live-status) However, if this is an ongoing issue, turning off requiring permission for in-app purchases should fix this - although I know it’s not ideal! I’ve asked the team to look into why this setting sometimes needs to be turned off. > **[Xbox: "You already own this" prevents purchases](https://gemsofwar.zendesk.com/hc/en-us/articles/360000126955-Xbox-You-already-own-this-prevents-purchases)** > > Tap 'follow' in the top right-hand corner to be notified of any updates to this issue. > Status > Please follow the workarounds below. This issue is under investigation by the game team. > The issue: > Whe... ---
**Author:** ![PuckJunkie](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@PuckJunkie](https://community.gemsofwar.com/u/PuckJunkie)\ **Post date:** [November 2, 2018, 3:19pm UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229/3 "2018-11-02T15:19:54Z")
Thanks for the help. I actually had enabled the passcode for purchases, and did so right about when this trouble started. However, before I posted here I turned it back off. I’ve also deleted/reinstalled the game and done several full shutdowns of the console. The problem is still there. ---
**Author:** ![Fikda](https://avatars.discourse-cdn.com/v4/letter/f/b9e5f3/32.png) [@Fikda](https://community.gemsofwar.com/u/Fikda)\ **Post date:** [November 2, 2018, 3:58pm UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229/4 "2018-11-02T15:58:11Z")
I have had this issue for a really long time. ![IMG_20181102_155430](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/4/746fd09120e0852cc0d4292b5af4eaf4e8d013ea.jpeg) ![IMG_20181102_155415](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/5/65dbad780ba0bcc34e2e83c927c4d8cf3b0c7a97.jpeg) ![IMG_20181102_155356](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/d/1d5c4f82c60bb8d416e28f42a23f8674bfa784e9.jpeg) ![IMG_20181102_155329](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/4/047fd80bd919c2aceadb43838a1d867a92e999a5.jpeg) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 5, 2018, 4:23am UTC](https://community.gemsofwar.com/t/resolved-cannot-make-purchases/48229/5 "2018-11-05T04:23:40Z")
Hi @Fikda Please enable purchases: > **[Xbox: "You already own this" prevents purchases](https://gemsofwar.zendesk.com/hc/en-us/articles/360000126955-Xbox-You-already-own-this-prevents-purchases)** > > Tap 'follow' in the top right-hand corner to be notified of any updates to this issue. > Status > Please follow the workarounds below. This issue is under investigation by the game team. > The issue: > Whe... This is a restriction in the Xbox permissions that we adhere to as apart of having the game on Xbox so it’s not something we can resolve directly 🙂