# (Resolved) Blank screen on startup

**URL:** <https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068>\
**Category:** Bug Reports\
**Created:** [December 16, 2018, 9:21am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068 "2018-12-16T09:21:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PaladinCarl](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@PaladinCarl](https://community.gemsofwar.com/u/PaladinCarl)\
**Post date:** [December 16, 2018, 9:21am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068/1 "2018-12-16T09:21:19Z")

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**Platform, device version and operating system:**  
Mobile - Android

**Screenshot or image:**  
None

**What you were expecting to happen, and what actually happened:**  
I start the game and am presented with a blank screen and nothing happens and the game does not load

**How often does this happen? When did it begin happening?**  
This happens every time I try to start the game and it has been happening ever since the last update.

**Steps to make it happen again**  
It happens every time I try to load the game

I have tried clearing the cache which did nothing

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**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\
**Post date:** [December 16, 2018, 10:25am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068/2 "2018-12-16T10:25:20Z")

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If your game is already registered and you have your account info written down then…  
I suggest you uninstall the game and redownload it from the app store.  
Again, only if you have registered your account already and have access to your user name and password.

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**Author:** ![PaladinCarl](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@PaladinCarl](https://community.gemsofwar.com/u/PaladinCarl)\
**Post date:** [December 16, 2018, 4:23pm UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068/3 "2018-12-16T16:23:09Z")

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That seems to have fixed it, Thank You

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 16, 2018, 11:04pm UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068/4 "2018-12-16T23:04:08Z")

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Hey PaladinCarl, sorry we couldn’t get back to you over the weekend period. I am glad you could get this resolved! Please feel free to reach out again if you need anything.

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 16, 2018, 11:04pm UTC](https://community.gemsofwar.com/t/resolved-blank-screen-on-startup/50068/5 "2018-12-16T23:04:24Z")

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