# \[Resolved\] Blank screen in pvp and other places **URL:** \ **Category:** Bug Reports\ **Created:** [December 13, 2018, 7:12pm UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997 "2018-12-13T19:12:01Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Cindy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cindy/32/19323_2.png) [@Cindy](https://community.gemsofwar.com/u/Cindy)\ **Post date:** [December 13, 2018, 7:12pm UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/1 "2018-12-13T19:12:02Z")
Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug. Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. **Platform, device version and operating system:** PC, windows 10 **Screenshot or image:** ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/1/6167da9113edc826893d624fc537b39b8dc97873.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/6/a651bfca8d6e300d816b0f694df642b0469bf17a.jpeg) **What you were expecting to happen, and what actually happened:** This bug has appeared before. When the first update happened and many people had this bug we were told it was our outdated drives for our graphics cards: ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/6/c6b6e92199506bf87cf4c1e6780ffe729182c443.png) That is not the case for me then or now. Since this update I have a blank screen when I go into pvp or explore. I can grab the corner of the screen and push/pull the dimensions of the screen to get flashes of what should be there. _This is simply what you were trying to do and what happened instead. Example:_ _‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ This is constant since the update. **Steps to make it happen again** Just enter the game and it happens. _Sometimes there are certain steps that can lead to a problem that may not be obvious!_ _Example: I lose once in the Arena._ _I then exit to the world map._ _I then tap on Broken Spire on the map and then tap Arena._ _Broken Spire’s quest loads instead of the Arena_ ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 14, 2018, 12:43am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/2 "2018-12-14T00:43:14Z")
Thanks for letting us know about this. Can you please try the troubleshooting steps #6 and 7 here: > **[Steam and PC performance issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues)** > > Follow the steps in this guide to help correct performance, crashing or hardware issues with Gems of War on the PC when playing the game through steam. > Note: Please ensure Gems of War of war is clo... Which graphics card do you have? ---
**Author:** ![Cindy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cindy/32/19323_2.png) [@Cindy](https://community.gemsofwar.com/u/Cindy)\ **Post date:** [December 14, 2018, 3:48am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/3 "2018-12-14T03:48:40Z")
NVidia GeForce GTX 965M All of my drivers are up to date. I have verified the cache files with steam, uninstalled the game and I am reinstalling now. ---
**Author:** ![Cindy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cindy/32/19323_2.png) [@Cindy](https://community.gemsofwar.com/u/Cindy)\ **Post date:** [December 14, 2018, 4:15am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/4 "2018-12-14T04:15:05Z")
I tried changing the graphics outside of the game as it said in #6 and that didn’t change anything so I went in and adjusted the steam properties to the first suggested one: “-force-opengl” . It worked. When I opened the game it opened properly and all of the screens are now visable. I have opened and closed it several times now and even put the graphics back on high and opened and closed it several times. It is working properly now. Thank you. What did I tell steam to do when it opened the game? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 17, 2018, 12:29am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/5 "2018-12-17T00:29:49Z")
Great! I’m glad that worked. You basically told your Graphics card to render the graphics using a different method (openGL), rather than the method it was defaulting to (DirectX) to put it very simply. I’ll mark this issue as resolved now, but if you keep having this issue please reply here so we know 🙂 ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 23, 2019, 4:29am UTC](https://community.gemsofwar.com/t/resolved-blank-screen-in-pvp-and-other-places/49997/6 "2019-01-23T04:29:39Z")
This issue is fixed in the next update version, 4.3