# \[Resent - close & relaunch game\] Lanterns from compensation mail are not added
**URL:** https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033
**Category:** Bug Reports
**Created:** [October 30, 2023, 9:42am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033 "2023-10-30T09:42:11Z")
**Posts on this page:** 12
**Page:** 2
### Author:  [@Elfin](https://community.gemsofwar.com/u/Elfin)
#### Post date: [October 30, 2023, 5:20pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/21 "2023-10-30T17:20:18Z")
Repeating my post from the other thread -
@Jeto, @Kafka - do we all need to submit help tickets or is this a recognized bug and you will attempt to send the lanterns again through in game mail? Please advise and thanks.
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### Author:  [@Diamond](https://community.gemsofwar.com/u/Diamond)
#### Post date: [October 30, 2023, 8:06pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/22 "2023-10-30T20:06:34Z")
Same for me on mobile!!!
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### Author:  [@ArchBehemoth](https://community.gemsofwar.com/u/ArchBehemoth)
#### Post date: [October 30, 2023, 8:31pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/23 "2023-10-30T20:31:30Z")
Didn’t receive the 2 lanterns; not sure about the gems. (Xbox)
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### Author:  [@ANGI](https://community.gemsofwar.com/u/ANGI)
#### Post date: [October 30, 2023, 8:51pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/24 "2023-10-30T20:51:26Z")
received the gems, but the lanterns are missing
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### Author:  [@JHM](https://community.gemsofwar.com/u/JHM)
#### Post date: [October 30, 2023, 10:27pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/25 "2023-10-30T22:27:12Z")
Same here (PS), no sign of the lanterns. I was already annoyed about last week’s issues screwing me out of a lantern, but I saw this and thought “well I guess that makes up for it, fair enough”, only to find no lanterns and a metaphorical middle finger instead. I appreciate the gems, but it’s very annoying to not get part of the compensation for an issue that cost me stuff already.
This is really going to alienate even more players, especially those who don’t go on the forum and have no idea what’s happening with this.
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### Author:  [@RottenSis](https://community.gemsofwar.com/u/RottenSis)
#### Post date: [October 30, 2023, 10:52pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/26 "2023-10-30T22:52:20Z")
Same here for me (on Xbox)
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### Author:  [@Elfin](https://community.gemsofwar.com/u/Elfin)
#### Post date: [October 30, 2023, 11:25pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/27 "2023-10-30T23:25:27Z")
They are looking into it.
> **[Underspire progress reset after updating to 7.2](https://gemsofwar.zendesk.com/hc/en-us/articles/8209283654799-Underspire-progress-reset-after-updating-to-7-2)**
>
> The Issue
> The new changes in update version 7.2 require a new Underspire map to be generated after you've updated the game, so please note any Underspire progress you've made since weekly reset Mon...
I expect we might see a reply here when they have figured it out.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [October 30, 2023, 11:26pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/28 "2023-10-30T23:26:09Z")
The team are working on getting this resolved asap!
Thanks @Elfin for linking the updated known issues article as well.
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### Author:  [@Elfin](https://community.gemsofwar.com/u/Elfin)
#### Post date: [October 30, 2023, 11:30pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/29 "2023-10-30T23:30:08Z")
Thank you so much for letting us know - makes all the difference 🤩
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### Author:  [@JHM](https://community.gemsofwar.com/u/JHM)
#### Post date: [October 31, 2023, 3:32am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/30 "2023-10-31T03:32:50Z")
Compensation seems to have been sent. Got torches and lanterns. Had to reboot the game to add them, but they seem to be there. Hopefully this issue is sorted. Thanks.
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### Author:  [@planchetflaw](https://community.gemsofwar.com/u/planchetflaw)
#### Post date: [October 31, 2023, 4:15am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/31 "2023-10-31T04:15:06Z")
Mine weren’t there still after the forced update.
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### Author:  [@Namour](https://community.gemsofwar.com/u/Namour)
#### Post date: [October 31, 2023, 4:20am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/32 "2023-10-31T04:20:16Z")
Thanks. Lanterns appeared after opening the in-mail. Torches appeared after closing and re-opening the game.
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