# \[Resent - close & relaunch game\] Lanterns from compensation mail are not added
**URL:** https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033
**Category:** Bug Reports
**Created:** [October 30, 2023, 9:42am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033 "2023-10-30T09:42:11Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Pim](https://community.gemsofwar.com/u/Pim)
#### Post date: [October 30, 2023, 9:42am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/1 "2023-10-30T09:42:11Z")
Today we received 2 lanterns and 100 gems via in game mail as compensation for the 7.2 underspire issues.
After collecting the mail, the lanterns are not added to the inventory. They also do not show up after restarting the game multiple times.
Using Android, but same issue exists on steam and apple devices.
100 gems might also not have been added, but I can’t tell that for sure as I do not know what amount I had before opening the message
---
### Author:  [@CLARE](https://community.gemsofwar.com/u/CLARE)
#### Post date: [October 30, 2023, 10:25am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/2 "2023-10-30T10:25:34Z")
at least there won’t be a reset this week 😅
---
### Author:  [@SpaceOddity](https://community.gemsofwar.com/u/SpaceOddity)
#### Post date: [October 30, 2023, 10:39am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/3 "2023-10-30T10:39:19Z")
Yes, I can confirm. No Lanterns after claiming the mail. 🤨
---
### Author:  [@Theoden](https://community.gemsofwar.com/u/Theoden)
#### Post date: [October 30, 2023, 11:13am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/4 "2023-10-30T11:13:12Z")
I’m on Xbox, also didn’t get the lanterns. Did get the gems though.
---
### Author:  [@cheshirecat](https://community.gemsofwar.com/u/cheshirecat)
#### Post date: [October 30, 2023, 11:25am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/5 "2023-10-30T11:25:14Z")
Same here, lanterns are not in inventory nor in Underspire after collecting them.
Seems the bug compensation is bugged! 🤪
---
### Author:  [@AnDre\_pl](https://community.gemsofwar.com/u/AnDre_pl)
#### Post date: [October 30, 2023, 11:39am UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/6 "2023-10-30T11:39:35Z")
Same here, they vanished
---
### Author:  [@Antani](https://community.gemsofwar.com/u/Antani)
#### Post date: [October 30, 2023, 12:00pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/7 "2023-10-30T12:00:31Z")
Are you sure? The week has just started
---
### Author:  [@Antani](https://community.gemsofwar.com/u/Antani)
#### Post date: [October 30, 2023, 12:01pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/8 "2023-10-30T12:01:22Z")
No lanterns, I haven’t found a single player who received them, it’s a problem for everyone
---
### Author:  [@Stroganrog](https://community.gemsofwar.com/u/Stroganrog)
#### Post date: [October 30, 2023, 12:03pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/9 "2023-10-30T12:03:08Z")
Same here, no lanterns!
---
### Author:  [@Cooookie](https://community.gemsofwar.com/u/Cooookie)
#### Post date: [October 30, 2023, 12:17pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/10 "2023-10-30T12:17:19Z")
I have lost my way with my zero lanterns.
---
### Author:  [@redmist](https://community.gemsofwar.com/u/redmist)
#### Post date: [October 30, 2023, 12:31pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/11 "2023-10-30T12:31:13Z")
No Lanterns on my main account.
My alt, which did not participate in Underspire last week due to insufficient troops, got 2 lanterns.
Both play on mobile/steam.
---
### Author:  [@Worm](https://community.gemsofwar.com/u/Worm)
#### Post date: [October 30, 2023, 12:33pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/12 "2023-10-30T12:33:21Z")
Same here on xbox, claimed the 2 lanterns, got none. Tried playing up to the first merchant to get the free lantern, restarting the game, still don’t see these 2 lanterns. They must be hiding in the dark somewhere.
---
### Author:  [@GrayFiend](https://community.gemsofwar.com/u/GrayFiend)
#### Post date: [October 30, 2023, 1:52pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/13 "2023-10-30T13:52:33Z")
Same issue for me and at least two my guildmates.
---
### Author:  [@holywood57](https://community.gemsofwar.com/u/holywood57)
#### Post date: [October 30, 2023, 2:47pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/14 "2023-10-30T14:47:22Z")
Same thing happened for me.
I know that there’s an existing issue with lanterns not showing up immediately after a real money purchase, so I played an Underspire battle _and_ restarted the game (usually doing either of these things will cause invisible lanterns to show up). No luck 😢
---
### Author:  [@HounganAtLarge](https://community.gemsofwar.com/u/HounganAtLarge)
#### Post date: [October 30, 2023, 2:59pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/15 "2023-10-30T14:59:29Z")
PC/Steam. Gems, yes. Lanterns, no.
---
### Author:  [@Setekh79](https://community.gemsofwar.com/u/Setekh79)
#### Post date: [October 30, 2023, 3:29pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/16 "2023-10-30T15:29:01Z")
Don’t hold your breath, these developers seem to be finding new and fantastical ways to screw up these days.
---
### Author:  [@Beverly1950](https://community.gemsofwar.com/u/Beverly1950)
#### Post date: [October 30, 2023, 3:55pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/17 "2023-10-30T15:55:51Z")
No lanterns. And is everyone sure they got the gems? If one item didn’t add, why would the other one? I didn’t check my gem count before I accepted the email so I can’t say one way or the other. But going by what’s been happening lately…
---
### Author:  [@Theoden](https://community.gemsofwar.com/u/Theoden)
#### Post date: [October 30, 2023, 4:20pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/18 "2023-10-30T16:20:34Z")
I read this bug report before claiming, so checked my totals before and after. Definitely got the gems, but no lanterns.
---
### Author:  [@HounganAtLarge](https://community.gemsofwar.com/u/HounganAtLarge)
#### Post date: [October 30, 2023, 4:39pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/19 "2023-10-30T16:39:35Z")
Well, I’m sure because I took a screenshot before and after, just in case it didn’t give me gems. But it did.
---
### Author:  [@Elfin](https://community.gemsofwar.com/u/Elfin)
#### Post date: [October 30, 2023, 5:15pm UTC](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033/20 "2023-10-30T17:15:35Z")
Cross referencing this post on the same topic [Collected 2 lanterns and 100 gems](https://community.gemsofwar.com/t/collected-2-lanterns-and-100-gems/82028)
[Next page](https://community.gemsofwar.com/t/resent-close-relaunch-game-lanterns-from-compensation-mail-are-not-added/82033.md?page=2)