# \[Reported\] Updated 2023.06.04 Missing artwork on android **URL:** \ **Category:** Bug Reports\ **Created:** [March 21, 2023, 5:30am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278 "2023-03-21T05:30:45Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![peffsi](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@peffsi](https://community.gemsofwar.com/u/peffsi)\ **Post date:** [April 10, 2023, 2:17pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/42 "2023-04-10T14:17:44Z")
Using an android phone (OnePlus 8 Pro), I only have a few artworks missing. Eldritch Disciple (both troop & spell artwork are black lines) The Colossus (both troop & spell artwork are black lines) Spike (pet) Court of Foxes artwork that shows on the “Quest” panel (should be Foxfire King, but the troop card is fine) All the other troops listed in the OP are fine for me. Here’s a screenshot of my Eldritch Disciple, since nobody else complained about it. Also I don’t have the pitchfork spell art. ![Screenshot_2023-04-10-10-27-51-99_639543440735615bbc36855b9e156373](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/d/6d62924fa0e4c983a97a4bb9b283a4da891b766e.jpeg) ---
**Author:** ![dalzielkrowleylondon](https://avatars.discourse-cdn.com/v4/letter/d/b3f665/32.png) [@dalzielkrowleylondon](https://community.gemsofwar.com/u/dalzielkrowleylondon)\ **Post date:** [April 12, 2023, 7:50am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/43 "2023-04-12T07:50:02Z")
New bounty troop has no art. ![Screenshot_20230412-084843](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/d/7d71b9036c7839680376ffb98957de3ef3563929.jpeg) ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [April 14, 2023, 2:42am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/44 "2023-04-14T02:42:03Z")
![Screenshot_20230413_224014](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/a/4a0644c8cbc36db22cee7b3ac7f26fdb09652959.jpeg) I haven’t seen anyone else with a screenshot of the holiday events in the games menu. Reposting ---
**Author:** ![Verna](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verna/32/75592_2.png) [@Verna](https://community.gemsofwar.com/u/Verna)\ **Post date:** [April 14, 2023, 7:45am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/45 "2023-04-14T07:45:25Z")
![Screenshot_20230414_093204](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/3/33655086c3fc1edeebdba316f1c3840506215ee1.jpeg) What s wrong with Android? ---
**Author:** ![Blasferian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/blasferian/32/75789_2.png) [@Blasferian](https://community.gemsofwar.com/u/Blasferian)\ **Post date:** [April 14, 2023, 8:02am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/46 "2023-04-14T08:02:12Z")
Yeah no graphics here either (Android) same with the shop… has none at all. 🙄 ![Screenshot_20230414_200302_air.com.and.games505.gemsofwar](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/a/ea0e6403beb36d9a0cb14670c81a60fb4ccca836.jpeg) ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [April 14, 2023, 8:04am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/47 "2023-04-14T08:04:10Z")
![Screenshot_20230414_040248](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/1/91362492045c49a76e17d6592eba4df35455dfe1.jpeg) ![Screenshot_20230414_040158](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/f/1fb5f51a0378803c7757fc1fa7cfe0809a479827.jpeg) ![Screenshot_20230414_040213](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/b/2b3053ef581f763f1cdf2168db3afe9fe2430d2f.jpeg) Every troop released in the past month except 1 has had the same missing graphics for me… The portrait works for this one so at least i have some idea what it looks like ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [April 14, 2023, 9:42am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/48 "2023-04-14T09:42:46Z")
Same here. iOS iPhone and iPad. Are we to never see any new troop art ever again? ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/3/8399b48683fcce1df19405e25100cff984e03a5b.jpeg) ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [April 14, 2023, 10:21pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/49 "2023-04-14T22:21:46Z")
A quick update, not sure if it’s helpful - I still get all the new graphics on my old tablet while I don’t have any on my other devices (same account). No missing graphics (other than Spike). Not sure if it has to do with the age of the OS, or if something got broken at some point on the affected devices that leads to then not update any new graphics. But maybe that helps finding a fix for this because it’s getting really ridiculous at this point. ---
**Author:** ![Moriad](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@Moriad](https://community.gemsofwar.com/u/Moriad)\ **Post date:** [April 16, 2023, 6:05am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/50 "2023-04-16T06:05:02Z")
Chromebook mobile (Android). Had this bug for so long that it’s beginning to seem normal. Not sure what could be broken about my device. Google tells me everything is up to date, unless it’s a game setting bug, as in I have my game set to low quality graphics. ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [April 16, 2023, 8:05am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/51 "2023-04-16T08:05:57Z")
Its not you or your device. Its not anyone’s device if its happening across so many different devices ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [April 17, 2023, 12:29am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/52 "2023-04-17T00:29:35Z")
Hello 🙂 Thank you everyone for your screencaptures. This is a current known issue for the development team and I will update the report with everyone’s issues and screenshots. Please rest assured that I have raised this issue once more with the development team of which this issue is still undergoing investigation/multiple fixes. Thank you for your patience. 🙂 ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 17, 2023, 7:51am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/53 "2023-04-17T07:51:26Z")
You are wearing my patience thin. The glory troop is ok right now, but you fucked up the legendary in the spring event. Last week, the glory troop was bugged but you got the mythic right. WTF is going on over there? ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [April 17, 2023, 8:18am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/54 "2023-04-17T08:18:06Z")
watch nothing happen until the next update where everything will magically be fixed ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [April 17, 2023, 8:50am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/55 "2023-04-17T08:50:58Z")
With the latest record of this company… I wouldn’t be so sure. ---
**Author:** ![Antani](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@Antani](https://community.gemsofwar.com/u/Antani)\ **Post date:** [April 17, 2023, 10:02pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/56 "2023-04-17T22:02:48Z")
This is getting really annoying, I would have been fired long time ago from my workplace if I gave to my customers this kind of assistance… Why is so complicated to load few pictures? ---
**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\ **Post date:** [April 18, 2023, 10:09am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/57 "2023-04-18T10:09:34Z")
It’s so complicated because, for whatever reason, they haven’t employed anyone interested in learning the basics - even after eight years of running the game and making the same type of game for more than two decades. The company culture has always been, still is, and almost certainly will always be “Just wing it” - consequences be damned. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [April 18, 2023, 10:30am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/58 "2023-04-18T10:30:42Z")
> [@Antani](#): > > Why is so complicated to load few pictures? Gems of War is currently on the back burner, the past months resources have gone almost exclusively into the console launch of Puzzle Quest 3. It is currently unclear when (or if) they’ll return to dedicating time to maintaining Gems of War. ---
**Author:** ![redmist](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/redmist/32/59905_2.png) [@redmist](https://community.gemsofwar.com/u/redmist)\ **Post date:** [April 18, 2023, 1:33pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/59 "2023-04-18T13:33:37Z")
I wonder if consoles can compete with these kinda numbers I just pulled from Steam… ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/1/213cb77c9a81ed200ce515ac746a8da650132634.png) [[https://steamdb.info/app/1380410/charts/](https://steamdb.info/app/1380410/charts/)] By comparison… ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/5/a52741948c30752d29618e4ee2bcbc646381936a.png) [[https://steamdb.info/app/329110/charts/](https://steamdb.info/app/329110/charts/)] ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [April 18, 2023, 2:06pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/60 "2023-04-18T14:06:32Z")
> [@redmist](#): > > I wonder if consoles can compete with these kinda numbers I just pulled from Steam… It’s probably more about money than users, I somehow doubt they’d throw this much effort at it otherwise: ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/1/21fa1775a7b1fc24727dbce6d5582203c8e9d0ae.jpeg) The problem is, it feels like it bleeds Gems of War dry, because their entire team is busy elsewhere. The only thing that has been happening to our bug reports the past months is that they got “reported”, over and over again. Some reassuring words from the Customer Experience team would be welcome, provided there still is one left. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [April 18, 2023, 7:51pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/61 "2023-04-18T19:51:32Z")
Get your missing artwork for only $9.99 Value: $279 [Previous page](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278.md?page=2) [Next page](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278.md?page=4)