# \[Reported\] Updated 2023.06.04 Missing artwork on android **URL:** \ **Category:** Bug Reports\ **Created:** [March 21, 2023, 5:30am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278 "2023-03-21T05:30:45Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [March 31, 2023, 3:40am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/22 "2023-03-31T03:40:57Z")
I had to uninstall my game because it was asking me to confirm and load the cloudsafe every time. Now I am missing graphics, too. I have those on my other tablet but not on my main. ---
**Author:** ![Grimm](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grimm/32/88464_2.png) [@Grimm](https://community.gemsofwar.com/u/Grimm)\ **Post date:** [April 1, 2023, 1:49pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/23 "2023-04-01T13:49:58Z")
Next weeks " Incoming World Event " artwork already not showing on Android. ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [April 3, 2023, 7:04am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/24 "2023-04-03T07:04:19Z")
![Screenshot_20230403_030305](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/6/666bc395dec58f03e98d6365acaa2cc8c98d15bd.jpeg) ![Screenshot_20230403_030617](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/e/2e92146d9b4ffe33d8c610d95703b153ab2249f4.jpeg) You had it right for 1 week… ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [April 3, 2023, 7:14am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/25 "2023-04-03T07:14:59Z")
This is shameless. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [April 3, 2023, 7:59am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/26 "2023-04-03T07:59:38Z")
Sorry about this, it’s something we have ongoing investigations into. Could you let me know which device and OS version you’re on? ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [April 3, 2023, 8:35am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/27 "2023-04-03T08:35:32Z")
Same persistent issue. Ruhk has missing artwork, along with Bane of Mercy and others. iPhone 13 Pro AND IPad. Latest version of IOS. Tried uninstalling and reinstalling on both devices then downloading assets - works great until the very end (last 20MB or so?) then gets hung up ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [April 3, 2023, 9:01am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/28 "2023-04-03T09:01:15Z")
> [@Kafka](#): > > Could you let me know which device and OS version you’re on? ![Screenshot_20230403_035132](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/d/9ded050e5322c4dafa1f376c8b3e73c3a704be09.jpeg) ![Screenshot_20230403_040001_Settings](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/5/f5d9b5c11cad38fe7c638908bf987c90f248c121.jpeg) ![Screenshot_20230403_040010_Settings](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/b/cbce60105108a56a5026d825ae320a97be6debf2.jpeg) ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 3, 2023, 11:00am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/29 "2023-04-03T11:00:09Z")
Hi I have updated the opening post. Also Ii would like to ask my fellow players who play on iOS to open a separate topic, for the Android bug. @Dwuemka please open a separate post for your guild mate’s personal problem. @Kafka could you clean up this topic please? Ty ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [April 3, 2023, 11:27am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/30 "2023-04-03T11:27:39Z")
> [@Tibo](#): > > Hi > I have updated the opening post. > Also Ii would like to ask my fellow players who play on iOS to open a separate topic, for the Android bug. > @Dwuemka please open a separate post for your guild mate’s personal problem. > > @Kafka could you clean up this topic please? Ty It’s the same bug regardless of device. The devs will just merge the topics into one if separate topics are made. The only mobile devices that aren’t reporting this now months old bug is Amazon. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [April 3, 2023, 11:43pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/31 "2023-04-03T23:43:55Z")
Hello 🙂 Thank you for the screencaptures. I’ve updated the report for the development team! ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [April 4, 2023, 2:57pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/32 "2023-04-04T14:57:23Z")
Screenshots of my two devices - the older has all the new graphics, the newer doesn’t. ![Screenshot_20230404-163952_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/f/af705e21018902de6306a0bbb09a693a873c2d8e.jpeg) ![Screenshot_20230404-164222](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/0/d05d4b12fe20a6f6c7252df6356e960d998f2318.jpeg) ![Screenshot_20230404-164243](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/b/2b7263323b5e2b82211eaa564709537932437de8.jpeg) * * * ![20230404_164843405_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/c/7c72304adaaab188b8fa7f435627b412511efb1c.jpeg) ![20230404_164901146_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/1/91775616b4f23de53921d9e2193d746bc104c198.jpeg) ![20230404_164704544](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/0/e0866ee9c9385bb60cf6cedb61bcfdcddcf405b4.jpeg) ![20230404_164731096](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/c/3c40a098eb987000470b00db95c4eda82f6a73c1.jpeg) ![20230404_164752881](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/6/b6ef1f8d1b1ed32eb7c5f768a730c0e76c9e71e7.jpeg) ---
**Author:** ![dalzielkrowleylondon](https://avatars.discourse-cdn.com/v4/letter/d/b3f665/32.png) [@dalzielkrowleylondon](https://community.gemsofwar.com/u/dalzielkrowleylondon)\ **Post date:** [April 7, 2023, 7:24am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/33 "2023-04-07T07:24:50Z")
![Screenshot_20230407-082152](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/7/f7fa8eb9e1bc8627e2541c9992545ec1f38d51cc.jpeg) ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 10, 2023, 7:13am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/34 "2023-04-10T07:13:29Z")
You have faiiled again! The glory troop is okay now but the legendary has missing artwork again. @Bramble Opening post is updated. ---
**Author:** ![dalzielkrowleylondon](https://avatars.discourse-cdn.com/v4/letter/d/b3f665/32.png) [@dalzielkrowleylondon](https://community.gemsofwar.com/u/dalzielkrowleylondon)\ **Post date:** [April 10, 2023, 7:19am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/35 "2023-04-10T07:19:06Z")
![Screenshot_20230410-081607](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/f/df5e6b740188cd33899663a66d70f7e28a85ee9c.jpeg) ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [April 10, 2023, 8:20am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/36 "2023-04-10T08:20:22Z")
![Screenshot_20230410_041623](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/8/58e9c8c806955295103b9c4cd5de96afd3535974.jpeg) ![Screenshot_20230410_041618](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/0/f0addf6e5bdd47ff44d919efd9f755b6c4ef4963.jpeg) ![Screenshot_20230410_041559](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/9/c9d315ca8184056ab0e7a67eaef847c5ab925562.jpeg) ![Screenshot_20230407_044522_Settings](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/a/da0a03e8f3a20b1fae8ea475f3a6bef8700c0847.jpeg) ![Screenshot_20230407_044525_Settings](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/d/eda3be71413540eb2eb344ad1748f43777200cb3.jpeg) ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 10, 2023, 8:32am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/37 "2023-04-10T08:32:17Z")
I do not think it is a good idea to share your phone number and imei number on the net. ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 10, 2023, 8:33am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/38 "2023-04-10T08:33:16Z")
Nokia 7.2, Android 11 ![Screenshot_20230410-102804](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/4/841cd7d7697000d7f2c0ba89a21ec69a296628d3.jpeg) ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [April 10, 2023, 8:57am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/39 "2023-04-10T08:57:56Z")
This is getting to be ridiculous! How many more times does this have to happen before it gets fixed? This is at least the 5th troop (along with the new delve map) where the art is missing. iPhone 13 Pro AND IPad Pro, iOS 16.3.1 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/f/dfa533aca3ff125ce8397afb60569bdd56afbf22.jpeg) ---
**Author:** ![Muchi](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@Muchi](https://community.gemsofwar.com/u/Muchi)\ **Post date:** [April 10, 2023, 9:52am UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/40 "2023-04-10T09:52:56Z")
10th troop, actually 😅 And Spike the pet too, btw. Same issue here, playing iPhone 8, iOS 16.2… ---
**Author:** ![Julli-of-North](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/julli-of-north/32/91083_2.png) [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\ **Post date:** [April 10, 2023, 12:22pm UTC](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278/41 "2023-04-10T12:22:31Z")
Maybe it would be better to ask if someone DOESNT have the graphics bug on mobile… (Edit: yeah, i do to. Sony Xperia 5 IV, android 13) [Previous page](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278.md?page=1) [Next page](https://community.gemsofwar.com/t/reported-updated-2023-06-04-missing-artwork-on-android/79278.md?page=3)