# \[Reported\] Underspire not accessible via Xbox
**URL:** https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449
**Category:** Bug Reports
**Created:** [July 19, 2023, 1:18am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449 "2023-07-19T01:18:45Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@SarcasticGimp](https://community.gemsofwar.com/u/SarcasticGimp)
#### Post date: [July 19, 2023, 1:18am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/1 "2023-07-19T01:18:45Z")
**Platform, device version and operating system:**
Xbox Series X
**Screenshot or image:**
None
**What you were expecting to happen, and what actually happened:**
Trying to use controller to access Underspire in Wild Plains … cursor will not move to Underspire. Technically can access via Game Menu, but should be able to via Kingdom
**How often does this happen? When did it begin happening?**
Every attempt. Since update 7.0 became available.
**Steps to make it happen again**
Access Wild Plains via XBox, Try to navigate to Underspire
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### Author:  [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)
#### Post date: [July 19, 2023, 1:22am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/2 "2023-07-19T01:22:16Z")
Same, I have to go to the Underspire via Game menu in the meantime.
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### Author:  [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)
#### Post date: [July 19, 2023, 3:13am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/3 "2023-07-19T03:13:47Z")
My whole guild and me have the same issue. Also Xbox …
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### Author:  [@Stratelier](https://community.gemsofwar.com/u/Stratelier)
#### Post date: [July 19, 2023, 4:25am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/4 "2023-07-19T04:25:08Z")
Can confirm this is present on Switch too (our current kingdom is Whitehelm), the “Underspire” panel is not selectable via D-pad (only via touchscreen).
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### Author:  [@Graeme](https://community.gemsofwar.com/u/Graeme)
#### Post date: [July 19, 2023, 4:29am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/5 "2023-07-19T04:29:27Z")
Same on PlayStation.
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### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [July 19, 2023, 4:35am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/6 "2023-07-19T04:35:53Z")
Hello 🙂
I’ve let the development team know about this issue to investigate.
In the meantime a couple quick questions:
- Have you attempted to play Explore in other Kingdoms before trying to access Underspire in the Event Kingdom?
- Please provide recorded video footage of this issue
- Invite Code + Platform/Device
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### Author:  [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)
#### Post date: [July 19, 2023, 5:21am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/7 "2023-07-19T05:21:42Z")
Or someone in your office could actually try and play your own game for once, since it has been reported on Xbox, PlayStation and Switch … 😉
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### Author:  [@dujas](https://community.gemsofwar.com/u/dujas)
#### Post date: [July 19, 2023, 3:37pm UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/8 "2023-07-19T15:37:10Z")
How exactly do you record footage of a button press not moving the cursor?
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### Author:  [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)
#### Post date: [July 19, 2023, 3:43pm UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/9 "2023-07-19T15:43:21Z")
While you’re at it. Epic trials not available from Games tab either. Both located in the same kingdom …
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### Author:  [@SarcasticGimp](https://community.gemsofwar.com/u/SarcasticGimp)
#### Post date: [July 20, 2023, 4:48am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/10 "2023-07-20T04:48:51Z")
Can confirm the same inability happens if using a controller on Steam. No recording, but believe me using a controller and pressing the D-pad to move in any and every way possible will not allow access to the Underspire section.
Also, I did not do any explore before I initially tried to access, but have done plenty since and it’s still inaccessible, if using a controller.
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### Author:  [@Stratelier](https://community.gemsofwar.com/u/Stratelier)
#### Post date: [July 20, 2023, 5:55am UTC](https://community.gemsofwar.com/t/reported-underspire-not-accessible-via-xbox/80449/11 "2023-07-20T05:55:41Z")
My footage:
[ ](https://www.youtube.com/watch?v=Wkh7mYugPyI)
Switch has the advantage of being able to toggle input methods at any time (and the UI reflects the current input method). For this video, I alternate between controller inputs first, touchscreen inputs second, using an Explore kingdom first, then the Underspire kingdom second. Timestamps are noted in the video:
0:00 - Explore mode, controller input (right, right, up)
0:09 - Explore mode, touchscreen input
0:16 - Underspire mode, controller (right, right, up … up, down/up/etc)
0:24 - Undcerspire mode, touchscreen input