# \[Reported\] Unable to claim rewards from paid new hero pass

**URL:** <https://community.gemsofwar.com/t/reported-unable-to-claim-rewards-from-paid-new-hero-pass/77362>\
**Category:** Bug Reports\
**Created:** [October 15, 2022, 2:45am UTC](https://community.gemsofwar.com/t/reported-unable-to-claim-rewards-from-paid-new-hero-pass/77362 "2022-10-15T02:45:26Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [October 18, 2022, 11:15pm UTC](https://community.gemsofwar.com/t/reported-unable-to-claim-rewards-from-paid-new-hero-pass/77362/6 "2022-10-18T23:15:09Z")

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Hey!

Thank you for letting us know about this issue. The development team has been made aware and are currently investigating the problem so we can get a fix out asap!

OminousGMan - Support Human 🕵️‍♂️

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_[View the full topic](https://community.gemsofwar.com/t/reported-unable-to-claim-rewards-from-paid-new-hero-pass/77362)._