# \[Reported\] Purchases failing - transaction was declined **URL:** \ **Category:** Bug Reports\ **Created:** [June 7, 2022, 7:27am UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681 "2022-06-07T07:27:46Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![littleblueducktales](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/littleblueducktales/32/42568_2.png) [@littleblueducktales](https://community.gemsofwar.com/u/littleblueducktales)\ **Post date:** [June 7, 2022, 7:27am UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/1 "2022-06-07T07:27:46Z")
**Platform, device version and operating system:** OS: Android 12 Device: Xiaomi Redmi Note 10 pro **Screenshot or image:** ![Screenshot_2022-06-07-10-21-07-763_com.android.vending](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/1/d177a4036fea4e1148ee88cddfc4e10e23ab97e5.jpeg) **What you were expecting to happen, and what actually happened:** When trying to make a purchase with any of my cards, I get “Transaction was declined” with no further explanation. Might be a bug on Google’s side, but I wanted to submit a report here as well just in case. **How often does this happen? When did it begin happening?** I was able to make a purchase yesterday morning, but this has not been working since yesterday evening. A guildmate reported the same issue last night as well. **Steps to make it happen again** Try to make a purchase, e.g. from the Summer shop. ---
**Author:** ![Nawakosis](https://avatars.discourse-cdn.com/v4/letter/n/f14d63/32.png) [@Nawakosis](https://community.gemsofwar.com/u/Nawakosis)\ **Post date:** [June 7, 2022, 7:40am UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/2 "2022-06-07T07:40:47Z")
Same here on Galaxy Tab S6+ Android 12. ---
**Author:** ![Ash3nShad3](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ash3nshad3/32/96675_2.png) [@Ash3nShad3](https://community.gemsofwar.com/u/Ash3nShad3)\ **Post date:** [June 7, 2022, 3:07pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/3 "2022-06-07T15:07:18Z")
Same problem Samsung Galaxy Tablet S4. I reported it yesterday and they sent a link to this page to show it was an already-known problem. Been more than 24 hours for me now. > **[Known Issues and bugs – Gems of War Support](https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues)** > > Information and solutions on glitches and issues that the developers are aware of. ---
**Author:** ![505WarlockPrime](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/505warlockprime/32/75692_2.png) [@505WarlockPrime](https://community.gemsofwar.com/u/505WarlockPrime)\ **Post date:** [June 7, 2022, 5:37pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/4 "2022-06-07T17:37:22Z")
Hi there! 505 Games F2P Community Manager WarlockPrime here! Thanks for sharing your screenshots. This is affecting all 505 Games titles that utilize Google Play and we’re working with Google to fix the issue ASAP. We apologize for this inconvenience and will provide an update as soon as it has been resolved. You can see the official tweet on the 505 Games Twitter here: [https://twitter.com/505\_Games/status/1534222507363926018](https://twitter.com/505_Games/status/1534222507363926018) Best, Warlockprime ---
**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\ **Post date:** [June 7, 2022, 7:47pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/5 "2022-06-07T19:47:23Z")
505 Games reading bug reports for the past two years. ![cover5](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/c/ecf3cfcedded841fae46c09acf07d22062899a6b.jpeg) 505 Games spotting a bug report involving money. ![z](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/c/2c58dffb56a25bab68253a6338951b93ff138935.gif) ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [June 7, 2022, 10:01pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/6 "2022-06-07T22:01:35Z")
Oh wow xD … ---
**Author:** ![gary\_dils](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gary_dils/32/64086_2.png) [@gary\_dils](https://community.gemsofwar.com/u/gary_dils)\ **Post date:** [June 8, 2022, 1:35pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/7 "2022-06-08T13:35:58Z")
Hi WarlockPrime, thank you for taking care of this. Please note that the in-game notification is currently not translated and will be not understood by some of the international players around: ![screenshot server status](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/2/12fb7b5635608f5aaa913e836c5f488e6a788ecb.png) It might be worth putting in the other languages as well 😉 Cheers, Gary. p.s. @sls I hope nobody figures out where the “Alarm” scene is from 😉 ---
**Author:** ![505WarlockPrime](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/505warlockprime/32/75692_2.png) [@505WarlockPrime](https://community.gemsofwar.com/u/505WarlockPrime)\ **Post date:** [June 8, 2022, 8:20pm UTC](https://community.gemsofwar.com/t/reported-purchases-failing-transaction-was-declined/75681/8 "2022-06-08T20:20:22Z")
Hi everyone! This issue has been resolved and this error should no longer occur. If this is not the case, please let us know. Thank you also for the suggestion regarding localizing announcements @gary_dils I’ll let my team know for future reference. Thanks again. - WarlockPrime