# \[Reported\] Out-of-sync / progress and sigil loss issue / now also in Guild Wars **URL:** \ **Category:** Bug Reports\ **Created:** [June 22, 2022, 6:19am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846 "2022-06-22T06:19:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 6:19am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/1 "2022-06-22T06:19:47Z")
**Platform, device version and operating system:** Android **Screenshot or image:** ![Screenshot_20220622-074147](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/4/d40cd65d0993c1e557d03178dbc3cdf78618cbfa.jpeg) **What you were expecting to happen, and what actually happened:** Played 5 matches and won. Later the day, it showes just 3 matches played, points deducted and also no more sigils to play the last two battles. **How often does this happen? When did it begin happening?** First time I see or hear about this in Guild Wars. **Steps to make it happen again** I can’t reproduce the issue because I don’t know what happend. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [June 22, 2022, 6:50am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/3 "2022-06-22T06:50:49Z")
Does the Results page state 3/0, 5/0, 3/2… ? 🤔 🖖 ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 6:59am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/4 "2022-06-22T06:59:12Z")
Result page shows 3/0 ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 11:03am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/6 "2022-06-22T11:03:46Z")
![Screenshot_20220622-125826](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/4/84ed87dd5fc36a8d5a88ec6d510b7df0f45e4150.jpeg) More “breaking” news: This is how my GW looks today. Didn’t do anything yet. Lets see, what happens, when I play match 4 and 5 now. ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 11:17am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/7 "2022-06-22T11:17:14Z")
Now I call BS! Played and won match 4, then played and won match 5. But after the battle I got a cliffy error, game restarted and now I keep getting cliffy errors as soon as I try to enter the GW menu. Wow … ---
**Author:** ![Shivandri](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shivandri/32/76106_2.png) [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Post date:** [June 22, 2022, 12:03pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/9 "2022-06-22T12:03:28Z")
Real feel sorry for you @anon88626343 this should never have happened, I start believing every GW there is something what makes this event much difficult to play! ☹ The Cliffy error is almost a week here asking for attention 😵‍💫 ---
**Author:** ![alv-thanos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alv-thanos/32/62164_2.png) [@alv-thanos](https://community.gemsofwar.com/u/alv-thanos)\ **Post date:** [June 22, 2022, 4:31pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/10 "2022-06-22T16:31:20Z")
Happened on PS4 and Xbox too. A mate reported earlier. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [June 22, 2022, 5:59pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/11 "2022-06-22T17:59:26Z")
Guild mate had four battles from yesterday disappear: ![grafik](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/9/39efc2ef53b41a7b41dc79a8fcc6ea961a3ee0cc.jpeg) For something even weirder, it also caused the fights today to start with the second battle: ![grafik](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/6/a6e5346f2e14aa529c1e0a93b6092919d9663883.jpeg) ---
**Author:** ![Tatz](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tatz/32/86556_2.png) [@Tatz](https://community.gemsofwar.com/u/Tatz)\ **Post date:** [June 22, 2022, 6:47pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/12 "2022-06-22T18:47:59Z")
I’m not surprised by the fact that every update screws up another part of the game. I’m surprised by the fact that it almost always affects guild wars. And on top, most updates are pushed on a Tuesday within said guild wars week. Be prepared for the next year of their alleged ’one update each month’ with bugs and struggles ahead. 🙄 ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 7:17pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/13 "2022-06-22T19:17:53Z")
Could your guildmate finish the battles on day 2? I got a cliffy error after the last battle and cant enter the GW menu now. Always cliffy and restart. ---
**Author:** ![Shivandri](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shivandri/32/76106_2.png) [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Post date:** [June 22, 2022, 7:50pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/14 "2022-06-22T19:50:09Z")
@anon88626343 You can’t further at all with GW 😱 this is real a serious hugh problem!! Can you play other things normal or is it the whole time no matter what you try to play. Last week it start with extreme long loading time and out of sync, retry and then I got the server error Cliffy (I hope nobody has that name coz I dislike it more and more 😒 ) but after 2 days it looks to be normal again till Monday and it runed my delve and report it here and monday evening I couldnt come in game at all and tuesday in early noon I got back in game again. It is slower then normal but (knock it off) no Cliffy error. I feel real sorry for you for sure in GW week it s4xks for you the most but also for your guild real sad!! ---
**Author:** ![Shivandri](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shivandri/32/76106_2.png) [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Post date:** [June 22, 2022, 8:20pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/15 "2022-06-22T20:20:02Z")
Not a prospect I look forward to 🥴 I dunno where you all came from but Im Europe and in the last days I learned that GoW Dev’s/Helpdesk/ the person’s who can fix/solve our problems are only in Australian but there start now Thursday while here Wednesday is almost ending 😒 so far from easy to have on same time interaction after 4 years playing this daily active I understand why there is mostly a delay in solving issues. I understand that not everything can be solved directly of sometimes need some longer to figure out whats going on but like this kind of problems is it pretty big frustration that we dont know how further and what we can expect… ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 22, 2022, 8:57pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/16 "2022-06-22T20:57:34Z")
I just hope that maybe daily reset will also reset the errors. If not, I at least can be sure that my guildmates will most likely win our bracket anyway. At least I didn’t spend gems. ---
**Author:** ![Shivandri](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shivandri/32/76106_2.png) [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Post date:** [June 22, 2022, 9:11pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/17 "2022-06-22T21:11:13Z")
I hope that also for you and your guild! In april I was first time Paragon and we had the problem that till 3 hours for reset we couldnt place our defense coz a message that all platforms where not registrated fro that GW I thought the ground was gone and felt so bad to my guildmates coz we are from all timezones but if my day ends more then 80% has so 8 hours to go so I put my alarm in middle of night to check if it was fixed again and it was 3 hours for reset but it was no great GW and as real team player is that one of the most frustation moments that you cant help your mates/guild. I hope to read tomorrow that you had a good GW day! im glad your not lose gems by this issue! ---
**Author:** ![anon88626343](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@anon88626343](https://community.gemsofwar.com/u/anon88626343)\ **Post date:** [June 23, 2022, 7:08am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/18 "2022-06-23T07:08:09Z")
Update after daily reset: Game still crashes, when I enter the GW menu. Same happens with the general guild menu. Always receive a cliffy error and the game restarts. ---
**Author:** ![Shivandri](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shivandri/32/76106_2.png) [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Post date:** [June 23, 2022, 10:47am UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/19 "2022-06-23T10:47:37Z")
😒 that was not the message I hoped to read today! crab ---
**Author:** ![Natashka](https://avatars.discourse-cdn.com/v4/letter/n/46a35a/32.png) [@Natashka](https://community.gemsofwar.com/u/Natashka)\ **Post date:** [June 23, 2022, 4:16pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/21 "2022-06-23T16:16:34Z")
Hello. This is my problem too. First day was won 5:0. On the second day, one battle was won. Then a server error appeared (Server error: CLIFFY-…), ![18190023a1188-12c12c4c60153bd66a252c40c654c4366915969e-18_message_423929848524317_1655975970798](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/5/8500cafca0d6cf538410a81299e3b51bca44518e.jpeg) and now the game crashes every time you try to enter the Guild War menu or the guild menu. Progress stuck at 4:0 on the first day, 1:0 on the second. ![1819006f7cb76-12c12c4c60153bd66a252c40c654c4366915969e-18_message_423916372258846_1655923329136~01](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/7/07fa983cc40e5b3dcc593cbd307e09507c89f529.jpeg) ---
**Author:** ![WallasBR](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wallasbr/32/74155_2.png) [@WallasBR](https://community.gemsofwar.com/u/WallasBR)\ **Post date:** [June 23, 2022, 9:15pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/22 "2022-06-23T21:15:51Z")
Also happening with a member of my Guild Brasil Fúria (PSx) ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [June 24, 2022, 3:01pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/23 "2022-06-24T15:01:17Z")
> [@anon88626343](#): > > Could your guildmate finish the battles on day 2? I got a cliffy error after the last battle and cant enter the GW menu now. Always cliffy and restart. Battles could be played, no cliffy error, missing battles remained missing. ---
**Author:** ![Hawx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hawx/32/75772_2.png) [@Hawx](https://community.gemsofwar.com/u/Hawx)\ **Post date:** [June 24, 2022, 3:25pm UTC](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846/24 "2022-06-24T15:25:04Z")
I’m just dropping the link to the official announcement about this issue here as I’ve been directing players to this thread when they have contacted me for help. I know it’s easy to miss new posts on the forum. > [@Update on Out-of-Sync/Event Issues](https://community.gemsofwar.com/t/update-on-out-of-sync-event-issues/75873): > > Hello everyone, Wanted to share an update on what has been happening this past week & the plan going forward from today. As everyone is aware, since reset last week there have been a variety of issues in game affecting Event progress & Shop Tier purchases, Campaign Tasks & progress, Guild Wars and Guild contributions. After reporting these to the team as fast as we could collect them, they have been linked to the server having some load issues. Since then, over Tuesday/Wednesday the developmen… [Next page](https://community.gemsofwar.com/t/reported-out-of-sync-progress-and-sigil-loss-issue-now-also-in-guild-wars/75846.md?page=2)