# \[Reported\] (NS)Forced to update to 6.7.5 and unable to log in **URL:** \ **Category:** Bug Reports\ **Created:** [January 10, 2023, 12:40am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492 "2023-01-10T00:40:11Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![renovatio](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@renovatio](https://community.gemsofwar.com/u/renovatio)\ **Post date:** [January 10, 2023, 12:40am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/1 "2023-01-10T00:40:11Z")
Game is updated to 6.7.5, then becoming unable to start ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/4/64d7f6f3b18022fd7edc0b3dbe1b1fa6bc113f42.jpeg) ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [January 10, 2023, 2:38am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/2 "2023-01-10T02:38:35Z")
Hey @renovatio Update 6.7.5 hasn’t been released yet, this problem that you’ve received is due to a connection issue. please follow the steps in this article [https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download](https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download) If none of the steps work please submit a ticket with our Support Team here; [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) OminousGMan - Support Human 🕵️‍♂️ ---
**Author:** ![renovatio](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@renovatio](https://community.gemsofwar.com/u/renovatio)\ **Post date:** [January 10, 2023, 2:58am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/3 "2023-01-10T02:58:50Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/b/fb96a9c84ab1e1a87ec1d62d8fc44f95ea368745.jpeg) as you can see that the patch has been installed already, we cannot start the game by skipping the update. but then it will stuck during the loading proccess. I can’t see any notification of update on iOS. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [January 10, 2023, 3:11am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/4 "2023-01-10T03:11:45Z")
Clearly someone someone paid by 505 Games screwed up and now it’s preventing your ability to play Gems of War for hours or maybe even days. The bright side is if you submit a ticket above already positing a report here… The generous devs may just grant you tier 1 worth of Gems. Please, hold back your adoration towards their generosity. ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [January 10, 2023, 3:30am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/5 "2023-01-10T03:30:25Z")
Hey @renovatio I notified the development team and they confirmed that 6.7.5 update was released a day early on the Nintendo Switch. I can see you have submitted a support ticket, I’ll let the team know and get that looked in to. OminousGMan - Support Human 🕵️‍♂️ ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [January 10, 2023, 12:30pm UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/6 "2023-01-10T12:30:17Z")
> [@OminousGMan](#): > > I notified the development team and they confirmed that 6.7.5 update was released a day early on the Nintendo Switch. Since Gems of War on Switch runs isolated from all other servers, couldn’t you just update that server to 6.7.5 a day early as well? That should allow Switch players to continue playing, without any side effects on the other game worlds. ---
**Author:** ![MAgic1410](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@MAgic1410](https://community.gemsofwar.com/u/MAgic1410)\ **Post date:** [January 10, 2023, 2:19pm UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/7 "2023-01-10T14:19:01Z")
You can solve the issue as mentioned below: System Settings of the Switch → Data Management → Clear Save Data → GoW and delete data This will not delete your account!! All data will be loaded and recovered from the server. You will be able to play again without losing any progress. ---
**Author:** ![Sunaj](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@Sunaj](https://community.gemsofwar.com/u/Sunaj)\ **Post date:** [January 10, 2023, 4:01pm UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/8 "2023-01-10T16:01:58Z")
Same Problem on the Switch. I tried what MAgic1410 said too. (but wrong) And I also reinstalled the entire software and I also have internet. Still not working. Is there anything else I can do right now or should I just wait? ---
**Author:** ![CaptainAwesome](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/captainawesome/32/74890_2.png) [@CaptainAwesome](https://community.gemsofwar.com/u/CaptainAwesome)\ **Post date:** [January 10, 2023, 5:53pm UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/9 "2023-01-10T17:53:18Z")
> [@MAgic1410](#): > > System Settings of the Switch → Data Management → Clear Save Data → GoW and delete data Do only this. Reinstalling the game wont work. If it’s still not working send a ticket. ---
**Author:** ![Sunaj](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@Sunaj](https://community.gemsofwar.com/u/Sunaj)\ **Post date:** [January 10, 2023, 6:09pm UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/11 "2023-01-10T18:09:02Z")
Apparently I deleted the wrong data before. Switch set to English and it worked. Thank you! ---
**Author:** ![Estella](https://avatars.discourse-cdn.com/v4/letter/e/e9bcb4/32.png) [@Estella](https://community.gemsofwar.com/u/Estella)\ **Post date:** [January 18, 2023, 8:45am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/12 "2023-01-18T08:45:36Z")
All people using non english language in game had the code ERROR 16 last week. something went wrong with those parameters during the update’s download. I know there is a way to fix this but some people couldn’t find it and they are still not back in the game. we had the same issue in may 2021. we lost players at that time. Are you planning a new update with the fix soon? thanks ---
**Author:** ![CaptainAwesome](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/captainawesome/32/74890_2.png) [@CaptainAwesome](https://community.gemsofwar.com/u/CaptainAwesome)\ **Post date:** [January 18, 2023, 9:08am UTC](https://community.gemsofwar.com/t/reported-ns-forced-to-update-to-6-7-5-and-unable-to-log-in/78492/13 "2023-01-18T09:08:52Z")
![grafik](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/d/7da52f1462b1cc78aa570bd23b4fe3403bbe073b.png) > **[Error 13 and Error 16: An asset has failed to download](https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download)** > > If you receive the error message: "Error 13" or "Error 16" this is caused by a connection issue. Select Retry and try moving to a more stable internet connection. >  The error message "Error 13: An a...