# \[Reported/Known Issue\] Can't login after reinstall

**URL:** https://community.gemsofwar.com/t/reported-known-issue-cant-login-after-reinstall/77743
**Category:** Bug Reports
**Created:** [November 7, 2022, 12:23pm UTC](https://community.gemsofwar.com/t/reported-known-issue-cant-login-after-reinstall/77743 "2022-11-07T12:23:32Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Fletch](https://avatars.discourse-cdn.com/v4/letter/f/919ad9/32.png) [@Fletch](https://community.gemsofwar.com/u/Fletch)
#### Post date: [November 7, 2022, 12:23pm UTC](https://community.gemsofwar.com/t/reported-known-issue-cant-login-after-reinstall/77743/1 "2022-11-07T12:23:32Z")

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Samsung galaxy note9

 ![Screenshot_20221107-061308](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/b/5bcaf92af41014eb8d83387fb3dda40ae17e6166.jpeg)

Tried reinstalling game and now it won’t even let me in.

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### Author: ![GJRAM](https://avatars.discourse-cdn.com/v4/letter/g/ba8739/32.png) [@GJRAM](https://community.gemsofwar.com/u/GJRAM)
#### Post date: [November 7, 2022, 2:52pm UTC](https://community.gemsofwar.com/t/reported-known-issue-cant-login-after-reinstall/77743/2 "2022-11-07T14:52:01Z")

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Hi… Galaxy s22 Ultra user here. Same case. Error 16. Cannot log in. Tried to uninstall n reinstall multiple times over multiple networks. Just won’t work… Is this a known issue?