# \[Reported\] Graphics Gone in Battles **URL:** \ **Category:** Bug Reports\ **Created:** [December 15, 2022, 7:29pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112 "2022-12-15T19:29:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [December 15, 2022, 7:29pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/1 "2022-12-15T19:29:47Z")
**Platform, device version and operating system:** Android, Samsung A51 **Screenshot or image:** ![Screenshot_20221215-142605](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/7/3736c595c4cae207e1e5d7a6e5831d41db339b6c.jpeg) **What you were expecting to happen, and what actually happened:** Some troop graphics either totally disappear or turn white. When a spell is ready to cast, the art comes back. **How often does this happen? When did it begin happening?** Happens every battle since 6.7. **Steps to make it happen again** Unknown ---
**Author:** ![Zadr053](https://avatars.discourse-cdn.com/v4/letter/z/df788c/32.png) [@Zadr053](https://community.gemsofwar.com/u/Zadr053)\ **Post date:** [December 15, 2022, 9:48pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/2 "2022-12-15T21:48:16Z")
Related topic: [https://community.gemsofwar.com/t/they-didnt-tell-us-about-the-new-troop-power/](https://community.gemsofwar.com/t/they-didnt-tell-us-about-the-new-troop-power/) Everything is normal on Steam but I’m experiencing the same thing on Android. My first thought was that my phone (Asus Zenfone 3) is getting way too old to play Gems of War. ---
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [December 16, 2022, 12:52am UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/3 "2022-12-16T00:52:46Z")
Seems to be happening to a lot of guildies as well, so unlikely that’s it’s a hardware issue. ---
**Author:** ![Leothwyn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/leothwyn/32/92698_2.png) [@Leothwyn](https://community.gemsofwar.com/u/Leothwyn)\ **Post date:** [December 16, 2022, 1:11am UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/4 "2022-12-16T01:11:27Z")
It’s happening a lot for me too. I’m playing on Android. Sometimes they turn white, and other times black. ---
**Author:** ![Obouboule](https://avatars.discourse-cdn.com/v4/letter/o/8c91f0/32.png) [@Obouboule](https://community.gemsofwar.com/u/Obouboule)\ **Post date:** [December 16, 2022, 11:13pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/5 "2022-12-16T23:13:43Z")
Tous les combats sont concernés ainsi que les modifications des teams si on ça pas assez vite. Sans oublier la lenteur des combats qui devient plus qu’alarmante… ---
**Author:** ![Obouboule](https://avatars.discourse-cdn.com/v4/letter/o/8c91f0/32.png) [@Obouboule](https://community.gemsofwar.com/u/Obouboule)\ **Post date:** [December 16, 2022, 11:20pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/6 "2022-12-16T23:20:25Z")
Android, Huawei Y6 2019 ![Screenshot_20221216_235631_air.com.and.games505.gemsofwar](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/6/c6cc434b73d109183d28d88c15d0e005ff56a435.jpeg) ---
**Author:** ![Obouboule](https://avatars.discourse-cdn.com/v4/letter/o/8c91f0/32.png) [@Obouboule](https://community.gemsofwar.com/u/Obouboule)\ **Post date:** [December 16, 2022, 11:21pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/7 "2022-12-16T23:21:18Z")
Quelqu’un a fait un ticket ? ---
**Author:** ![Kamisdad](https://avatars.discourse-cdn.com/v4/letter/k/22d042/32.png) [@Kamisdad](https://community.gemsofwar.com/u/Kamisdad)\ **Post date:** [December 17, 2022, 5:00pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/8 "2022-12-17T17:00:50Z")
![Screenshot_20221217_115506](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/1/e164a2991490594dd6107159ebec8bd78d36a8b7.jpeg) Same thing. Cmon guys… this is annoying. ---
**Author:** ![sls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sls/32/66687_2.png) [@sls](https://community.gemsofwar.com/u/sls)\ **Post date:** [December 17, 2022, 5:32pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/9 "2022-12-17T17:32:14Z")
I don’t even remember the last patch that didn’t mess up art assets. ---
**Author:** ![gow](https://avatars.discourse-cdn.com/v4/letter/g/e9c0ed/32.png) [@gow](https://community.gemsofwar.com/u/gow)\ **Post date:** [December 17, 2022, 9:02pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/10 "2022-12-17T21:02:14Z")
I am on android and I have not had this happen. Not sure if something you do might trigger it? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 18, 2022, 11:12pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/11 "2022-12-18T23:12:02Z")
Hi everyone, if you’re experiencing this issue please let me know which device model you’re playing on. While we are 99% sure it’s an issue with the game code - we do have art files specifically for different quality levels by default for different devices as well as it being possible that the issue is only affecting 1 or a couple of platforms (ie. so far all reports with details included have been Android) - none have been from Xbox or Playstation. Knowing exactly which devices it’s affecting will help us solve it faster. So even if you don’t think it’s a hardware issue we still always really need the details. ---
**Author:** ![Vixen](https://avatars.discourse-cdn.com/v4/letter/v/bb73d2/32.png) [@Vixen](https://community.gemsofwar.com/u/Vixen)\ **Post date:** [December 18, 2022, 11:43pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/12 "2022-12-18T23:43:24Z")
Galaxy A32 5G = happens all the time since the update. Kindle Fire = happened only once since the update. Steam = hasn’t happened at all. ---
**Author:** ![TheBierBaron](https://avatars.discourse-cdn.com/v4/letter/t/a4c791/32.png) [@TheBierBaron](https://community.gemsofwar.com/u/TheBierBaron)\ **Post date:** [December 19, 2022, 1:32am UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/13 "2022-12-19T01:32:37Z")
Galaxy S8+ and Galaxy S10+ ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 19, 2022, 4:51am UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/14 "2022-12-19T04:51:06Z")
Is anyone having the issue on a higher end device like a Samsung Galaxy 20 or above? Seems like it’s one of our lower quality graphic sets on Android with the issue so far. We’re trying to push out a fix for it - I’ll let you know when that’s done so you can confirm if it’s fixed for you all. (This may not be today - but we’re aiming for the next 72 hours) ---
**Author:** ![Dwuemka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dwuemka/32/67058_2.png) [@Dwuemka](https://community.gemsofwar.com/u/Dwuemka)\ **Post date:** [December 19, 2022, 5:15am UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/15 "2022-12-19T05:15:09Z")
one year old Galaxy S10+ - problem happens, but on and off - some battles are fine, some are black & white; much, much older LG V30 - practically every battle. ---
**Author:** ![Zak707](https://avatars.discourse-cdn.com/v4/letter/z/9fc29f/32.png) [@Zak707](https://community.gemsofwar.com/u/Zak707)\ **Post date:** [December 19, 2022, 2:47pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/16 "2022-12-19T14:47:47Z")
It happens on many devices and even if set graphic to Low even though it was working at high before. Cleared cache, reload, reinstalled still there. Way to make a simple match 3 game so over bloated that it cannot run for the people who’s device should. What with the new overly compless troop upgrading screen? More click more screen therefore more assets to load. Keep it simple. \ This game should work at low setting on 3Gb/Low GPU not be forced on 12Gb device with latest GPU. This is not a full action game. Then if people have better device they should be able to select higher graphic details. Otherwise you are missing your target audience. Zak ---
**Author:** ![PythagorasGamer](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@PythagorasGamer](https://community.gemsofwar.com/u/PythagorasGamer)\ **Post date:** [December 19, 2022, 4:49pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/17 "2022-12-19T16:49:11Z")
I am experiencing it on my Galaxy S22 Ultra. I have the graphics set to low. I thought it might save a little bit of my battery power. I’m not sure if it actually helps or not. I tried it on the highest quality graphics setting, and it still happened. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [December 19, 2022, 5:23pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/18 "2022-12-19T17:23:26Z")
The whited-out assets are happening a _lot_ on my new Android phone, a OnePlus Nord N20 5G; the game is a a new install on this phone, have not yet done Download All Assets, graphics set low vs high does not make any difference. Is not happening on my old phone, a several-years-old Honor cheapie; this one usually does have Download All Assets (except since that broke on the 6.6 release) and TBH has seen enough gameplay that it’s probably auto-downloaded pretty much every asset anyway. ---
**Author:** ![Voq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/voq/32/54089_2.png) [@Voq](https://community.gemsofwar.com/u/Voq)\ **Post date:** [December 19, 2022, 6:00pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/19 "2022-12-19T18:00:26Z")
I have the same issue on a regular S22 and also have set my graphics to low. I tried setting it to Mythic quality, and they’re still showing as blank. ---
**Author:** ![Obouboule](https://avatars.discourse-cdn.com/v4/letter/o/8c91f0/32.png) [@Obouboule](https://community.gemsofwar.com/u/Obouboule)\ **Post date:** [December 19, 2022, 10:01pm UTC](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112/20 "2022-12-19T22:01:53Z")
Bonsoir, c’était le bug de trop pour moi. J’ai desinstallé ce jeu. J’y reviendrai peut être quand vous aurez pris conscience qu’on mérite un minimum de respect. [Next page](https://community.gemsofwar.com/t/reported-graphics-gone-in-battles/78112.md?page=2)