# \[reported\] Game softlocks after any explore after a few battles **URL:** \ **Category:** Bug Reports\ **Created:** [May 20, 2026, 3:00pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685 "2026-05-20T15:00:15Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [May 20, 2026, 3:00pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/1 "2026-05-20T15:00:15Z")
**Platform, device version and operating system:** Steam PC, windows 10, version 9.2.0r82356 **Screenshot or image:** An error occurred: Sorry, you can’t embed media items in a post. An error occurred: Sorry, you can’t include links in your posts. - how should I post a screenshot? https ://ibb.co/3mjW16CP **What you were expecting to happen, and what actually happened:** _Play any explore and after a few battles - I won, the game soft locks with this screen_ **How often does this happen? When did it begin happening?** _It does not happen all the time, but after 2-3 battles, explore 1 any kingdom - tested 3_ I can play PvP just fine. **Steps to make it happen again** _Play explore 1_ ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [May 20, 2026, 10:06pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/2 "2026-05-20T22:06:09Z")
Are you getting a cliffy error? @fugan you should now be able to upload screenshots ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [May 21, 2026, 4:56pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/3 "2026-05-21T16:56:02Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/9/99dcaa35ec34accc913650c67866456d35ac6d9b.jpeg) no error only this, I can click the button but nothing happens ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [May 24, 2026, 10:20pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/4 "2026-05-24T22:20:09Z")
Has this also still been happening all weekend in Explore battles? ---
**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\ **Post date:** [May 25, 2026, 4:35am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/5 "2026-05-25T04:35:30Z")
It then opens explore level 13… ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/f/6f43607f2de030fb3e2d95ffc95c3676e6b4ae0e.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [May 25, 2026, 4:43am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/6 "2026-05-25T04:43:49Z")
Looks like some 9.3 work in-progress stuff had slipped out with a fix for a different issue. That should get removed soon. Still looking into the Explore issue ---
**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\ **Post date:** [May 25, 2026, 6:08am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/7 "2026-05-25T06:08:23Z")
Whatever ‘quickfix’ has just been implemented now results in game softlocks when explore is selected in any region where \>12 had been opened due to this ‘bug-fix error’. ---
**Author:** ![Nagflar\_dv](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nagflar_dv/32/100704_2.png) [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)\ **Post date:** [May 25, 2026, 6:13am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/8 "2026-05-25T06:13:21Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/3/9318404b3273eed8d88a439e7bfeea11ccff5317.jpeg) after clicking expeditions in urksya after completing e16) ---
**Author:** ![Trainlady](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/trainlady/32/101412_2.png) [@Trainlady](https://community.gemsofwar.com/u/Trainlady)\ **Post date:** [May 25, 2026, 6:23am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/9 "2026-05-25T06:23:24Z")
Same on android, not able to get back in to Explore at all on Dhrak Zum, all I see now is a blurred screen, game freezes, have to reload game. Unable to access some other kingdoms but currently have access to Explore 2 on Drifting Sands ![1000097795](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/8/4895879b3d5a92ae99edd99952f3f4a31590073d.jpeg) ![1000097794](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/3/0392c0ca728ec0c3c6b5d204d0c1f4e073b5d783.jpeg) ---
**Author:** ![fijigus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fijigus/32/50557_2.png) [@fijigus](https://community.gemsofwar.com/u/fijigus)\ **Post date:** [May 25, 2026, 6:51am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/10 "2026-05-25T06:51:35Z")
Got through new explore levels and then a cliffy error. Now frozen in whitehelm on 16. And froze in vulpacea on a mimic battle. So i guess im done trying out the new explore for now. Hopefully you can figure out what is happening and fix it. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [May 26, 2026, 2:00am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/11 "2026-05-26T02:00:37Z")
> [@Balancing & Changes](https://community.gemsofwar.com/t/balancing-changes/87074/57): > > CLIFFY errors in Explore/Game crashing interacting with the Mimic/Blank screen > > - These are all linked to 9.3 data going out and just awaiting a server fix. If you have played beyond level 12 (which has always been the highest level) there is a chance some rewards that are only available above lvl 12 could be removed from your account, such as Mythic shards > - A fix has been released (noon 26/05) cross sharing - if the game is open you will need to close and reopen it ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [May 26, 2026, 11:29am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/12 "2026-05-26T11:29:41Z")
yes. I am pretty sure it is a programming error. I think the UI is reachable before the network call is done that provides the data for that screen. It happens more often when I try to skip through the screens via click and esc spam. When I slow down it works just fine. I think there is a state machine missing or asyc calls are not joined before the next screen can be reached. If these are in place and I guessed the implementation correct then it should be a off by 1 error in an if statement that lets the next screen be reached or default values that are set that the network call overrides - see screenshot “[BATTLE\_REWARDS]”. annoying to test but doable ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [June 13, 2026, 4:17pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/13 "2026-06-13T16:17:28Z")
This is still happening, had it twice during vault event, even when playing slower. Seams like when you hit the timing wrong when the win screen comes up ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [June 14, 2026, 10:48pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/14 "2026-06-14T22:48:21Z")
Are you getting a cliffy error? and are you playing on Switch - as Switch does not yet have the hotfix ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [June 15, 2026, 12:28pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/15 "2026-06-15T12:28:29Z")
> [@fugan](#): > > **Platform, device version and operating system:** > > Steam PC, windows 10 Are you getting a cliffy error? No see the screenshot in OP post ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [June 15, 2026, 10:14pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/16 "2026-06-15T22:14:01Z")
Ah apologies! When did you last verify your Steam files? ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [June 16, 2026, 12:15am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/17 "2026-06-16T00:15:19Z")
Just did Problem still reproduceable ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/b/4b5825e98e2325ae8b24e2d5bd3d6f55796fb2cf.jpeg) 9.2.0r82677 ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [June 16, 2026, 12:18am UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/18 "2026-06-16T00:18:42Z")
But is it only happening when you try to spam ESC to get through these screens, or does it also happen when you don’t do that? ---
**Author:** ![fugan](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fugan](https://community.gemsofwar.com/u/fugan)\ **Post date:** [June 16, 2026, 2:51pm UTC](https://community.gemsofwar.com/t/reported-game-softlocks-after-any-explore-after-a-few-battles/89685/19 "2026-06-16T14:51:06Z")
> [@fugan](#): > > It happens more often when I try to skip through the screens via click and esc spam. When I slow down it works just fine. but sometimes even then it is happening