# \[Reported\] Error in citadel battle

**URL:** https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316
**Category:** Bug Reports
**Created:** [May 30, 2024, 8:10am UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316 "2024-05-30T08:10:00Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![iLastrevenge](https://avatars.discourse-cdn.com/v4/letter/i/db5fbb/32.png) [@iLastrevenge](https://community.gemsofwar.com/u/iLastrevenge)
#### Post date: [May 30, 2024, 8:10am UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316/1 "2024-05-30T08:10:00Z")

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After each battle in bay of stars,I don’t earn victory point , and lose sigil, after battle in screen I see this error…  
Screenshot with error can’t upload… I can’t embed media in post because.

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### Author: ![UdonYakuza](https://avatars.discourse-cdn.com/v4/letter/u/d6d6ee/32.png) [@UdonYakuza](https://community.gemsofwar.com/u/UdonYakuza)
#### Post date: [May 30, 2024, 10:45pm UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316/2 "2024-05-30T22:45:37Z")

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Same here. Ive closed the game, reset my console, bought max citadel offers for today and have nothing but frustration to show for it. Ive lost two citadel sigils in a row. The game crashes after each fight and I lose the sigils. 3 sigils lost now. Ridiculous.😡

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [May 30, 2024, 11:50pm UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316/3 "2024-05-30T23:50:35Z")

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Hello, 🙂@iLastrevenge

To help you guys better, please answer a few quick questions

- What error popup window do you see? (eg. CLIFFY ERROR)
- Are you only crashing/game freezing in Citadel battles?

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [May 31, 2024, 12:13am UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316/4 "2024-05-31T00:13:19Z")

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Hello 🙂 @UdonYakuza

If you’ve purchased a Citadel offer, please Contact Support via Ticket.

Please also make sure to include these following details:

- Invite Code
- Citadel Purchase Receipt

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### Author: ![iLastrevenge](https://avatars.discourse-cdn.com/v4/letter/i/db5fbb/32.png) [@iLastrevenge](https://community.gemsofwar.com/u/iLastrevenge)
#### Post date: [May 31, 2024, 11:32am UTC](https://community.gemsofwar.com/t/reported-error-in-citadel-battle/84316/5 "2024-05-31T11:32:08Z")

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I can’t load screen with error, server error: CLIFFY-36CPIXCTC4