# \[Reported\] Error 16 in app

**URL:** <https://community.gemsofwar.com/t/reported-error-16-in-app/77695>\
**Category:** Bug Reports\
**Created:** [November 5, 2022, 11:10pm UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695 "2022-11-05T23:10:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![FenixLestat](https://avatars.discourse-cdn.com/v4/letter/f/9f8e36/32.png) [@FenixLestat](https://community.gemsofwar.com/u/FenixLestat)\
**Post date:** [November 5, 2022, 11:10pm UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/1 "2022-11-05T23:10:30Z")

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When i try to initiate the Game in other device (i installled this recently) appears a message “error 16 un atributo ha tenido un fallo…” Please help

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**Author:** ![Julli-of-North](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/julli-of-north/32/91083_2.png) [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\
**Post date:** [November 6, 2022, 9:08am UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/2 "2022-11-06T09:08:23Z")

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I have the same. New mobile and cant get the assets to load.

Error 16 all over. Nothing seems to be helping

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**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\
**Post date:** [November 6, 2022, 9:39am UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/3 "2022-11-06T09:39:43Z")

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This sometimes happens as side effect of server side fixes, the client and server no longer agree on which asset is which when trying to download. Force closing your Gems of War might help, it must no longer be running in the background.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 6, 2022, 10:18pm UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/4 "2022-11-06T22:18:27Z")

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Hello!

This is currently a known issue (I have this exact problem on my own phone) the team is currently investigating! Once we have further information I’ll jump back into the forums to update.

Jeto (she/they) - Support Human 🧙🏻‍♀️

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**Author:** ![GJRAM](https://avatars.discourse-cdn.com/v4/letter/g/ba8739/32.png) [@GJRAM](https://community.gemsofwar.com/u/GJRAM)\
**Post date:** [November 7, 2022, 4:15pm UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/5 "2022-11-07T16:15:42Z")

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S22 ultra… Tried jumping back to the game today after a break and error 16 is welcoming me… Which I really didn’t like. 😢 Is there any update?

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**Author:** ![Falcon86](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@Falcon86](https://community.gemsofwar.com/u/Falcon86)\
**Post date:** [January 29, 2023, 11:40am UTC](https://community.gemsofwar.com/t/reported-error-16-in-app/77695/6 "2023-01-29T11:40:34Z")

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hello! i have the same problem and i don’t know what i have to do…