# \[Reported\] Endless intro loop bug cant actually start the game **URL:** \ **Category:** Bug Reports\ **Created:** [October 8, 2023, 4:39pm UTC](https://community.gemsofwar.com/t/reported-endless-intro-loop-bug-cant-actually-start-the-game/81696 "2023-10-08T16:39:54Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 9, 2023, 1:10am UTC](https://community.gemsofwar.com/t/reported-endless-intro-loop-bug-cant-actually-start-the-game/81696/2 "2023-10-09T01:10:58Z")
I’m so sorry that is happening @Lukeisdead , and thank you SO much for stopping by here to let us know. When a game bugs like this so early it’s normal to just quit the game and never look back without making the time and effort to contact the devs to let them know, so we really appreciate it! Do you remember what you named that first character when it started looping? Also did you download the game a long time ago but not play it, then recently reinstall to have another look? I’ll try to find the account tied to your PSN so we can clear the data out and also have a look at what caused this so we can fix it so it doesn’t happen to anyone else either. Also please try the troubleshooting steps here while we’re looking into it: > **[PlayStation general troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/360000187155-PlayStation-general-troubleshooting)** > > Here are some troubleshooting steps for PlayStation to improve some technical issues or problems downloading assets and art to your game.  > Your account and game progress are linked to our servers, ... --- _[View the full topic](https://community.gemsofwar.com/t/reported-endless-intro-loop-bug-cant-actually-start-the-game/81696)._