# \[Reported\] Delve potions missing from Faction Assault **URL:** \ **Category:** Bug Reports\ **Created:** [June 14, 2022, 7:43am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744 "2022-06-14T07:43:31Z")\ **Posts on this page:** 9\ **Page:** 4
**Author:** ![Helvellyn](https://avatars.discourse-cdn.com/v4/letter/h/bbe5ce/32.png) [@Helvellyn](https://community.gemsofwar.com/u/Helvellyn)\ **Post date:** [June 15, 2022, 12:18am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/61 "2022-06-15T00:18:29Z")
Office hours and more silence. Embarassed? Yeah you should be. Event ruined by incompetence and non existent QC. Players ripped off yet again; this time by factiongate. Grow some cahoneys and man up to the issue. In the shop 1365 gems are offered for £45.99 which is roughly what Ive spent on this event which I cannot complete. I want full reimbursement…thanks. ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [June 15, 2022, 12:28am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/62 "2022-06-15T00:28:30Z")
Hey everyone! This issue has been reported to the development team, who have located the problem and are currently working on getting a fix out. I have no further updates at this stage, but once I do I’ll post it here! Thank you for letting us know about this issue. OminousGMan - Support Human 🕵️‍♂️ ---
**Author:** ![Helvellyn](https://avatars.discourse-cdn.com/v4/letter/h/bbe5ce/32.png) [@Helvellyn](https://community.gemsofwar.com/u/Helvellyn)\ **Post date:** [June 15, 2022, 12:39am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/63 "2022-06-15T00:39:24Z")
Its too late to fix this…4.5 hours until the event ends and timezones mean many players who have spent heavily are unable to complete the faction. The ONLY resolution is to reactivate potions and extend the event for a day or reimburse in full plus extra gems for wasted time and effort by us. To not have 24 hour game support for a global game is preposterous, particularly when its something as time consuming as a tuesday faction that goes t\*ts up. Start testing stuff for God’s sake. ---
**Author:** ![CLARE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clare/32/68377_2.png) [@CLARE](https://community.gemsofwar.com/u/CLARE)\ **Post date:** [June 15, 2022, 4:29am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/64 "2022-06-15T04:29:07Z")
The event store is disabled. Purchases are not possible now ---
**Author:** ![romantiq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/romantiq/32/63860_2.png) [@romantiq](https://community.gemsofwar.com/u/romantiq)\ **Post date:** [June 15, 2022, 5:07am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/65 "2022-06-15T05:07:25Z")
I can’t believe how many gems and hours i lose because the shop is now offline ☹ ---
**Author:** ![Cairnso](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@Cairnso](https://community.gemsofwar.com/u/Cairnso)\ **Post date:** [June 15, 2022, 5:16am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/66 "2022-06-15T05:16:13Z")
> [@romantiq](#): > > I can’t believe how many **gems** and hours i lose because the shop is now offline Well you’ll get the gems back in the refund at least. The hours you can’t get back but you’ll keep the rewards you got from the floors you did complete. I know that wasn’t your objective and sorry that happened. The shop had to be closed after a refund was announced people would buy as many T7’s as possible knowing a refund was coming. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [June 15, 2022, 5:24am UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/67 "2022-06-15T05:24:06Z")
In case it had been missed > [@Potion Issue - Fang Moor Faction Event](https://community.gemsofwar.com/t/potion-issue-fang-moor-faction-event/75761): > > Hello everyone, I have an update on the Fang Moor Potion issue. The team has disabled the Faction Assault shop for the rest of the event. We’ll be processing a refund for the Gems players have spent purchasing the Tiers in the Faction Event. The development team is currently working on getting this out. Once the refund has been issued a new Fang Moor Faction Event will be made with the potions from the shop working. We’re sorry for the issue that happened and thank you for your patience whil… ---
**Author:** ![comet](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@comet](https://community.gemsofwar.com/u/comet)\ **Post date:** [June 15, 2022, 2:08pm UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/68 "2022-06-15T14:08:29Z")
No potion effects and I could not buy tiers from the shop later in the day. It was like the shop disappeared. I even closed the game twice. Really frustrating. Someone please respond to this issue. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [June 15, 2022, 4:02pm UTC](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744/69 "2022-06-15T16:02:55Z")
> [@comet](#): > > Someone please respond to this issue. Good news, the response is already there, right above your post. [Previous page](https://community.gemsofwar.com/t/reported-delve-potions-missing-from-faction-assault/75744.md?page=3)