# \[Reported\] Chat is broken
**URL:** https://community.gemsofwar.com/t/reported-chat-is-broken/86367
**Category:** Bug Reports
**Created:** [November 9, 2024, 11:58pm UTC](https://community.gemsofwar.com/t/reported-chat-is-broken/86367 "2024-11-09T23:58:44Z")
**Posts on this page:** 4
**Page:** 4
### Author:  [@Lucien](https://community.gemsofwar.com/u/Lucien)
#### Post date: [November 12, 2024, 9:17am UTC](https://community.gemsofwar.com/t/reported-chat-is-broken/86367/62 "2024-11-12T09:17:08Z")
it’ll get seen as an oversight when the game gets shut down
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### Author:  [@Bloody\_Renji](https://community.gemsofwar.com/u/Bloody_Renji)
#### Post date: [November 12, 2024, 7:42pm UTC](https://community.gemsofwar.com/t/reported-chat-is-broken/86367/63 "2024-11-12T19:42:57Z")
Good day. I have a problem with the chat in the game on the Xbox series. The problem is that if I enter the game through the regular Internet, then everything works fine except the chat. If I launch the chat, then it goes into an endless loading. If I distribute the Internet from a mobile phone to the console, then everything works fine. Changing the DNS on the console does not help. How can I solve this problem or is it not solved at all?
My invite code: HERO\_5
Platform: Xbox Series S
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### Author:  [@McDoubleDad](https://community.gemsofwar.com/u/McDoubleDad)
#### Post date: [November 12, 2024, 7:55pm UTC](https://community.gemsofwar.com/t/reported-chat-is-broken/86367/64 "2024-11-12T19:55:10Z")
That is interesting. Good job on diagnosing that it works with “different internet”. I do not know if this will do anything but have you tried uninstalling and reinstalling the game? Maybe something got corrupted.
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### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [November 13, 2024, 5:15am UTC](https://community.gemsofwar.com/t/reported-chat-is-broken/86367/65 "2024-11-13T05:15:22Z")
> [@Bloody\_Renji](#):
>
> Good day. I have a problem with the chat in the game on the Xbox series.
This is most likely a tech issue specific to that connection, rather than a game issue, probably easier and more secure for any sensitive info required to help troubleshoot it if you shoot us a support ticket using this form:
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)
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