# \[Reported\] Cannot log in the game on switch
**URL:** https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316
**Category:** Bug Reports
**Created:** [June 26, 2023, 11:18am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316 "2023-06-26T11:18:31Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@Estella](https://community.gemsofwar.com/u/Estella)
#### Post date: [June 26, 2023, 11:18am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/1 "2023-06-26T11:18:31Z")
Nintendo switch
Lots of people cannot log in the game after reset, or manage after a huge number of attempts.
Another thread is open in the Nintendo switch category.
Please help, thanks in advance.
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### Author:  [@Estella](https://community.gemsofwar.com/u/Estella)
#### Post date: [June 26, 2023, 12:07pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/2 "2023-06-26T12:07:12Z")
The bug is possibly linked to the new event Summer of Love. There are some mistakes in the announcement (the name is wrong, the text isn’t translated into the right language) there’s probably a glitch in the programming that’s causing the crash. can you have a look please? @Kafka
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### Author:  [@Diamond](https://community.gemsofwar.com/u/Diamond)
#### Post date: [June 26, 2023, 1:01pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/3 "2023-06-26T13:01:21Z")
Im in the game. I must in the morning 8 restarts. And problem solved
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### Author:  [@smfarok](https://community.gemsofwar.com/u/smfarok)
#### Post date: [June 26, 2023, 2:04pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/4 "2023-06-26T14:04:52Z")
still cant login ☹
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### Author:  [@Draegor](https://community.gemsofwar.com/u/Draegor)
#### Post date: [June 26, 2023, 2:15pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/5 "2023-06-26T14:15:12Z")
I still can’t login.
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### Author:  [@Diamond](https://community.gemsofwar.com/u/Diamond)
#### Post date: [June 26, 2023, 2:31pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/6 "2023-06-26T14:31:40Z")
@Draegor Uninstall and reinstall again.
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### Author:  [@smfarok](https://community.gemsofwar.com/u/smfarok)
#### Post date: [June 26, 2023, 2:56pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/7 "2023-06-26T14:56:39Z")
i did that already, still cant login
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### Author:  [@DAeron](https://community.gemsofwar.com/u/DAeron)
#### Post date: [June 26, 2023, 3:24pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/8 "2023-06-26T15:24:07Z")
If i try 10-15 times in a row it usually works. The game is freezing when it starts at the map screen. At this point my banner for cool stuff or whatever doesn’t pop up, but it still freezes and shuts off while loading the starting graphics. (Character pic, HUD, music too i think)
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### Author:  [@Draegor](https://community.gemsofwar.com/u/Draegor)
#### Post date: [June 26, 2023, 5:12pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/9 "2023-06-26T17:12:05Z")
I was able to login after about 36 attempts. That did not fix it, the issue persists.
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### Author:  [@Draegor](https://community.gemsofwar.com/u/Draegor)
#### Post date: [June 26, 2023, 5:55pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/10 "2023-06-26T17:55:04Z")
That doesnt work.
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### Author:  [@Stratelier](https://community.gemsofwar.com/u/Stratelier)
#### Post date: [June 26, 2023, 7:58pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/11 "2023-06-26T19:58:00Z")
> [@Diamond](#):
>
> Uninstall and reinstall again.
Yeah, this usually _only_ works as a check for clientside data corruption. If it was caused by corrupted/incorrect assets downloaded from serverside (which is presumed to be the culprit here), that’s a different matter. I logged in at 11:30PM last night just to collect an hourly tribute and everything was fine. There was no separate progress meter for “downloading assets” upon startup, just the usual “Loading assets…” then a crash.
The reports that this does not occur 100.00% of the time (but instead about 97%) implies the existence of some contributing factor. I don’t envy the engineers whose job it is to diagnose this, but I definitely have to criticize that something _literally_ game-breaking was pushed to release without sufficient (any?) testing.
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### Author:  [@deceitdrums](https://community.gemsofwar.com/u/deceitdrums)
#### Post date: [June 26, 2023, 9:21pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/12 "2023-06-26T21:21:52Z")
Not working for me too. Already reinstaled the game on two diferent sd cards, on the console memory, and absolutely nothing.
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### Author:  [@Draegor](https://community.gemsofwar.com/u/Draegor)
#### Post date: [June 27, 2023, 1:52am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/13 "2023-06-27T01:52:44Z")
We seem to be all fixed people!!
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### Author:  [@Darkborne](https://community.gemsofwar.com/u/Darkborne)
#### Post date: [June 27, 2023, 2:56am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/14 "2023-06-27T02:56:24Z")
We will c if temporarily removing the summer event has allowed them to resolve the issue. I have the upmost faith that after daily reset, all of the bugs will be fixed! (Cough\*)
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### Author:  [@Stratelier](https://community.gemsofwar.com/u/Stratelier)
#### Post date: [June 27, 2023, 2:59am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/15 "2023-06-27T02:59:27Z")
They’ll probably issue a standard 50-Gem compensation for the trouble.
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### Author:  [@smfarok](https://community.gemsofwar.com/u/smfarok)
#### Post date: [June 27, 2023, 3:00am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/16 "2023-06-27T03:00:18Z")
did they remove the summer love event from switch?
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### Author:  [@Diamond](https://community.gemsofwar.com/u/Diamond)
#### Post date: [June 27, 2023, 6:33am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/17 "2023-06-27T06:33:18Z")
No. I have no problems with login.
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### Author:  [@Darkborne](https://community.gemsofwar.com/u/Darkborne)
#### Post date: [June 27, 2023, 7:36am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/18 "2023-06-27T07:36:32Z")
I think they temporarily removed the summer of love event from Nintendo switch because it was causing problems.
Can we please get a response from @Bramble, @Jeto, @Kafka, or anyone else about the current situation?
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### Author:  [@DAeron](https://community.gemsofwar.com/u/DAeron)
#### Post date: [June 27, 2023, 8:05am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-the-game-on-switch/80316/19 "2023-06-27T08:05:14Z")
So for the people who could log in and did their fights for the day…what about them?