# \[REPORTED\]Cannot log in after upgrading to 6.2.0(NS platform)

**URL:** <https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523>\
**Category:** Bug Reports\
**Created:** [March 8, 2022, 11:54pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523 "2022-03-08T23:54:57Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![renovatio](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@renovatio](https://community.gemsofwar.com/u/renovatio)\
**Post date:** [March 8, 2022, 11:54pm UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/1 "2022-03-08T23:54:57Z")

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![WeChat Image_20220309075334](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/4/b48688f8e00187fab91aa97216ac892fd57c5ec0.jpeg)

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**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\
**Post date:** [March 9, 2022, 12:12am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/2 "2022-03-09T00:12:43Z")

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same on xbox

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**Author:** ![crownqueen](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@crownqueen](https://community.gemsofwar.com/u/crownqueen)\
**Post date:** [March 9, 2022, 12:15am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/3 "2022-03-09T00:15:52Z")

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Yup unable to log into on xbox now.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [March 9, 2022, 12:16am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/4 "2022-03-09T00:16:34Z")

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The team is working to resolve this! All platforms may see this message but it will be fixed shortly ✨

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**Author:** ![SpiritOfBlooski](https://avatars.discourse-cdn.com/v4/letter/s/edb3f5/32.png) [@SpiritOfBlooski](https://community.gemsofwar.com/u/SpiritOfBlooski)\
**Post date:** [March 9, 2022, 12:29am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/5 "2022-03-09T00:29:41Z")

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Same with me on Xbox = error says to use version 6.1

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**Author:** ![Paganliam](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@Paganliam](https://community.gemsofwar.com/u/Paganliam)\
**Post date:** [March 9, 2022, 12:30am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/6 "2022-03-09T00:30:33Z")

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On ps4, just booted me to do an install, and now is giving me this message.

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**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\
**Post date:** [March 9, 2022, 12:35am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/7 "2022-03-09T00:35:32Z")

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> [@Jeto](#):
>
> The team is working to resolve this! All platforms may see this message but it will be fixed shortly

Is this safe to update?

 ![Screenshot_20220308-183354_Google Play Store](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/1/4118eee336925054ac21e07a63f77ea9cb81aa33.jpeg)

Or will I be locked out of the game?

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**Author:** ![Vorlon](https://avatars.discourse-cdn.com/v4/letter/v/977dab/32.png) [@Vorlon](https://community.gemsofwar.com/u/Vorlon)\
**Post date:** [March 9, 2022, 12:36am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/8 "2022-03-09T00:36:09Z")

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Any time frame? Worth staying awake?

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**Author:** ![Vorlon](https://avatars.discourse-cdn.com/v4/letter/v/977dab/32.png) [@Vorlon](https://community.gemsofwar.com/u/Vorlon)\
**Post date:** [March 9, 2022, 12:37am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/9 "2022-03-09T00:37:54Z")

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Fixed ! On PS4

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**Author:** ![havok6669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/havok6669/32/72792_2.png) [@havok6669](https://community.gemsofwar.com/u/havok6669)\
**Post date:** [March 9, 2022, 12:40am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/10 "2022-03-09T00:40:26Z")

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coming soon

> **[6.2 Update: The Secret Hoard – Gems of War](https://gemsofwar.com/6-2-update-the-secret-hoard/)**

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**Author:** ![ctenn2ls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ctenn2ls/32/69996_2.png) [@ctenn2ls](https://community.gemsofwar.com/u/ctenn2ls)\
**Post date:** [March 9, 2022, 12:46am UTC](https://community.gemsofwar.com/t/reported-cannot-log-in-after-upgrading-to-6-2-0-ns-platform/74523/11 "2022-03-09T00:46:50Z")

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I just updated on Android and it’s working fine. No error messages or problems logging in.

Just waiting on Steam to say there’s an update now.