# Reinstalling on Android Device?

**URL:** <https://community.gemsofwar.com/t/reinstalling-on-android-device/841>\
**Category:** Support\
**Created:** [October 5, 2015, 9:07pm UTC](https://community.gemsofwar.com/t/reinstalling-on-android-device/841 "2015-10-05T21:07:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![IVIMarkIVI](https://avatars.discourse-cdn.com/v4/letter/i/bbe5ce/32.png) [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\
**Post date:** [October 5, 2015, 9:07pm UTC](https://community.gemsofwar.com/t/reinstalling-on-android-device/841/1 "2015-10-05T21:07:11Z")

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**What you were expecting to happen, and what actually happened?**  
Some of the in game Troops and Items have error codes (pointers?) instead of their proper names. Examples include Drake Rider and Chakram. I can’t remember the exact format,. but the hero name was something like TROOP\_87 and under the power description something similar. Not errors, but pointers to where the data should be found but was not. If more detail is needed I can provide.

**What are the steps to make it happen again?**  
No idea. Installing this game, the android device lacked space; same when it attempted to apply updates. Most of the names are fine, but I know Drake Rider and Chakram are not. Technically I could provide a full list but hopefully I do not need to.

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**  
It’s on android so I guess I could…

I’m wondering if I just copy down the password to the account and uninstall/reinstall if that will fix the issue.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [October 5, 2015, 10:40pm UTC](https://community.gemsofwar.com/t/reinstalling-on-android-device/841/2 "2015-10-05T22:40:50Z")

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If you’ve linked your account, than uninstalling and reinstalling would be the best thing to try at the moment.

If the problem continues to occur send a ticket to our support team.