# \[reinstall - known issue\] Can't get in after the 9.4 update **URL:** \ **Category:** Bug Reports\ **Created:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239 "2026-09-30T07:48:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AbandonAllHope](https://avatars.discourse-cdn.com/v4/letter/a/f05b48/32.png) [@AbandonAllHope](https://community.gemsofwar.com/u/AbandonAllHope)\ **Post date:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/1 "2026-09-30T07:48:19Z")
🛑 **ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT** Also, read the [Known Issues article](https://infinityplus2.freshdesk.com/support/solutions/articles/150000207951-known-issues) first to make sure this isn’t a known issue 🛑 **Platform:** 👉 latest _android. Oppo find x9 pro_ **Video or screenshots:** 👉 ![17401](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/8/f8175b4a3c7e86cb35b47a133d5cd694e7b0665e.jpeg) ![17400](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/a/7adb10b4c21e2fd3d9761472b3f85d94072853bf.jpeg) **What you were expecting to happen, and what actually happened:** 👉 After updating GoW to 9.4 I can’t go into the game. It seems that log is successful but I cant go in. Before update everything was ok. Attached please find screen with log in screen and second screen with constant screen and the record of the screen. **Steps to make it happen again** 👉 _open the app. I even reinstalled it, but didn’t help._ **How often does this happen? When did it begin happening?** 👉 _every time_ 🛑 **ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT** 🛑 ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [September 30, 2026, 10:42am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/2 "2026-09-30T10:42:55Z")
I am having the same issue. iPhone 13 Pro with latest iOS ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [September 30, 2026, 11:49pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/3 "2026-09-30T23:49:04Z")
I am having the same issue iPhone 17. Says to restart game. Game will not restart. ---
**Author:** ![TbIKBA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tbikba/32/76180_2.png) [@TbIKBA](https://community.gemsofwar.com/u/TbIKBA)\ **Post date:** [October 1, 2026, 4:56am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/4 "2026-10-01T04:56:09Z")
I have a Samsung A71. In 15–20% of attempts to log in to the game, I get the same error. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 1, 2026, 11:01pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/5 "2026-10-01T23:01:22Z")
> [@TbIKBA](#): > > I get the same error. what error? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 2, 2026, 12:49am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/6 "2026-10-02T00:49:27Z")
Also, is everyone still having this issue now? And, is it happening on both wifi and mobile data? I have had some players report that this resolves itself after a reinstall ---
**Author:** ![TbIKBA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tbikba/32/76180_2.png) [@TbIKBA](https://community.gemsofwar.com/u/TbIKBA)\ **Post date:** [October 2, 2026, 5:50am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/7 "2026-10-02T05:50:09Z")
> [@Jeto](#): > > what error? There’s definitely an error under the hood, even though nothing is displayed on the screen. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/d/0d7021ec5c8d761ccd27cdccd8625571512beb47.jpeg) > [@Jeto](#): > > And, is it happening on both wifi and mobile data? I can only log in to the game via Wi‑Fi and only with the use of a VPN. By the way, I haven’t encountered this problem again since yesterday and today. Perhaps everything resolved itself. ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [October 2, 2026, 10:19am UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/8 "2026-10-02T10:19:17Z")
The issue resolved after 24 hours. Not sure what caused the initial issue! ---
**Author:** ![AbandonAllHope](https://avatars.discourse-cdn.com/v4/letter/a/f05b48/32.png) [@AbandonAllHope](https://community.gemsofwar.com/u/AbandonAllHope)\ **Post date:** [October 2, 2026, 4:19pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/9 "2026-10-02T16:19:38Z")
In my ccase there still is a problem. But I found out that it is linked with this app: ![17428](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/0/80c82bc35c43be8b294bb2a473baa25e9ef9bf49.jpeg) when I removed GoW from its library, I can log in. ---
**Author:** ![Axiom](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/axiom/32/102350_2.png) [@Axiom](https://community.gemsofwar.com/u/Axiom)\ **Post date:** [October 2, 2026, 6:41pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/10 "2026-10-02T18:41:19Z")
I still can’t log into the game via WiFi: ![1000131857](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/7/b778c25b48fdeef2fb3f5914a7c5f643fdaaf1dd.jpeg) I have reinstalled the game several times, without success. Do you have any suggestions for a solution? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 5, 2026, 9:09pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/11 "2026-10-05T21:09:36Z")
That error above is not the same issue this thread is reporting that is resolved with a reinstall, that error is a connection error. Somewhere between your device and our server is failing to connect - we’ve had no server downtime, so it’s either your internet or somewhere **between** your device and us. ---
**Author:** ![Rediska](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rediska/32/105587_2.png) [@Rediska](https://community.gemsofwar.com/u/Rediska)\ **Post date:** [October 6, 2026, 9:36pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/12 "2026-10-06T21:36:09Z")
```auto Hi! I ran into this problem after updating to version 9.4. I managed to fix it by reinstalling, but the issue recurred yesterday. Interestingly, after reinstalling, everything works fine during the initial login when selecting an account, but the problem arises on subsequent logins. This happens on both mobile networks and various Wi-Fi connections. For now, I believe what helped me—aside from reinstalling—was opting out of downloading all assets in the graphics settings. ``` ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [October 7, 2026, 12:33pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/13 "2026-10-07T12:33:01Z")
The issue just resurfaced for my device as of 8:25am EST. Both on WiFi and 5G. It will get past the “logging in” screen but halt at the stage with the spinning wheel in the lower right corner. strange because it was fine since Thursday morning after the initial issue. It was exactly one week ago when it was first reported then resolved a day later, maybe that’s an additional clue? EDIT: reinstalling worked this time. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [October 7, 2026, 1:50pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/14 "2026-10-07T13:50:50Z")
> [@Emos](#): > > It will get past the “logging in” screen but halt at the stage with the spinning wheel in the lower right corner. This likely isn’t directly related to the game servers, as much as I’m aware [https://pcmob.parse.gemsofwar.com/](https://pcmob.parse.gemsofwar.com/) works for those who run into the issue. I suspect it’s trying to connect to some other party as well as part of launching, most prominently the integrated chat server. Reinstalling likely resets your world channel, so you won’t immediately run into the issue. Next time it happens, try if temporarily disconnecting your network changes anything, that usually allows it to escape from the infinite connect loop. ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [October 7, 2026, 3:21pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/15 "2026-10-07T15:21:49Z")
Thanks for the update and additional info! ---
**Author:** ![Agathe.1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/agathe.1/32/102112_2.png) [@Agathe.1](https://community.gemsofwar.com/u/Agathe.1)\ **Post date:** [October 7, 2026, 6:05pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/16 "2026-10-07T18:05:47Z")
_Hello I’m Gm and all those in the guild who have an iphone can no longer enter the game! And I with the Gw arrives and it’s important to fix!_ ---
**Author:** ![xolid99](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xolid99/32/66856_2.png) [@xolid99](https://community.gemsofwar.com/u/xolid99)\ **Post date:** [October 7, 2026, 10:13pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/17 "2026-10-07T22:13:04Z")
> [@Agathe.1](#): > > Hello I’m Gm and all those in the guild who have an iphone can no longer enter the game! And I with the Gw arrives and it’s important to fix! Make sure you have Gems of War account password by taking a screenshot from your phone. Press the **Side button** (power button on the right) and the **Volume up** button (on the left) at the same time. Save to photos. Then go to settings, Iphone Storage, click on Gems of War → Delete app. Go to Apple Store, download said. Game told me I had an existing hero in the cloud, I ensured I entered correct email and password from the password screen I’d took a screenshot of. Took 2 minutes. Good Luck ---
**Author:** ![Agathe.1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/agathe.1/32/102112_2.png) [@Agathe.1](https://community.gemsofwar.com/u/Agathe.1)\ **Post date:** [October 7, 2026, 11:05pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/18 "2026-10-07T23:05:07Z")
Je l’ai déja fait et jai même reccommandé de le faire a ux joueurs dans ma guilde ---
**Author:** ![Agathe.1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/agathe.1/32/102112_2.png) [@Agathe.1](https://community.gemsofwar.com/u/Agathe.1)\ **Post date:** [October 7, 2026, 11:06pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/19 "2026-10-07T23:06:12Z")
I have already done it and I even recommended it to the players in my guild ---
**Author:** ![Agathe.1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/agathe.1/32/102112_2.png) [@Agathe.1](https://community.gemsofwar.com/u/Agathe.1)\ **Post date:** [October 7, 2026, 11:08pm UTC](https://community.gemsofwar.com/t/reinstall-known-issue-cant-get-in-after-the-9-4-update/90239/20 "2026-10-07T23:08:34Z")
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