# \[reinstall\] Can't get in after the 9.4 update **URL:** \ **Category:** Bug Reports\ **Created:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239 "2026-09-30T07:48:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![AbandonAllHope](https://avatars.discourse-cdn.com/v4/letter/a/f05b48/32.png) [@AbandonAllHope](https://community.gemsofwar.com/u/AbandonAllHope)\ **Post date:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/1 "2026-09-30T07:48:19Z")
๐Ÿ›‘ **ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT** Also, read the [Known Issues article](https://infinityplus2.freshdesk.com/support/solutions/articles/150000207951-known-issues) first to make sure this isnโ€™t a known issue ๐Ÿ›‘ **Platform:** ๐Ÿ‘‰ latest _android. Oppo find x9 pro_ **Video or screenshots:** ๐Ÿ‘‰ ![17401](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/8/f8175b4a3c7e86cb35b47a133d5cd694e7b0665e.jpeg) ![17400](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/a/7adb10b4c21e2fd3d9761472b3f85d94072853bf.jpeg) **What you were expecting to happen, and what actually happened:** ๐Ÿ‘‰ After updating GoW to 9.4 I canโ€™t go into the game. It seems that log is successful but I cant go in. Before update everything was ok. Attached please find screen with log in screen and second screen with constant screen and the record of the screen. **Steps to make it happen again** ๐Ÿ‘‰ _open the app. I even reinstalled it, but didnโ€™t help._ **How often does this happen? When did it begin happening?** ๐Ÿ‘‰ _every time_ ๐Ÿ›‘ **ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT** ๐Ÿ›‘ ---
**Author:** ![Emos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/emos/32/5163_2.png) [@Emos](https://community.gemsofwar.com/u/Emos)\ **Post date:** [September 30, 2026, 10:42am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/2 "2026-09-30T10:42:55Z")
I am having the same issue. iPhone 13 Pro with latest iOS ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [September 30, 2026, 11:49pm UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/3 "2026-09-30T23:49:04Z")
I am having the same issue iPhone 17. Says to restart game. Game will not restart. ---
**Author:** ![TbIKBA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tbikba/32/76180_2.png) [@TbIKBA](https://community.gemsofwar.com/u/TbIKBA)\ **Post date:** [October 1, 2026, 4:56am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/4 "2026-10-01T04:56:09Z")
I have a Samsung A71. In 15โ€“20% of attempts to log in to the game, I get the same error. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 1, 2026, 11:01pm UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/5 "2026-10-01T23:01:22Z")
> [@TbIKBA](#): > > I get the same error. what error? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 2, 2026, 12:49am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/6 "2026-10-02T00:49:27Z")
Also, is everyone still having this issue now? And, is it happening on both wifi and mobile data? I have had some players report that this resolves itself after a reinstall ---
**Author:** ![TbIKBA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tbikba/32/76180_2.png) [@TbIKBA](https://community.gemsofwar.com/u/TbIKBA)\ **Post date:** [October 2, 2026, 5:50am UTC](https://community.gemsofwar.com/t/reinstall-cant-get-in-after-the-9-4-update/90239/7 "2026-10-02T05:50:09Z")
> [@Jeto](#): > > what error? Thereโ€™s definitely an error under the hood, even though nothing is displayed on the screen. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/d/0d7021ec5c8d761ccd27cdccd8625571512beb47.jpeg) > [@Jeto](#): > > And, is it happening on both wifi and mobile data? I can only log in to the game via Wiโ€‘Fi and only with the use of a VPN. By the way, I havenโ€™t encountered this problem again since yesterday and today. Perhaps everything resolved itself.