# Refund please

**URL:** https://community.gemsofwar.com/t/refund-please/77960
**Category:** Support
**Created:** [November 28, 2022, 6:35pm UTC](https://community.gemsofwar.com/t/refund-please/77960 "2022-11-28T18:35:17Z")
**Posts on this page:** 1
**Showing post:** 5

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### Author: ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)
#### Post date: [November 29, 2022, 7:34pm UTC](https://community.gemsofwar.com/t/refund-please/77960/5 "2022-11-29T19:34:18Z")

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@Jeto:  
Another shameful thing to the whole situation is how this is adressed in the other thread:

> [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/fix-released-council-of-dragons-campaign-weapon-not-in-inventory/77954/38):
>
> Hey all,
> 
> @OminousGMan grabbed these reports first thing this morning and the team is looking into it!
> 
> Jeto - Support Human 🧙🏻‍♀️

> [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/fix-released-council-of-dragons-campaign-weapon-not-in-inventory/77954/42):
>
> Update to this!
> 
> If you have unlocked this within the Campaign Pass, it is in your inventory but not “visible” so once the fix is released it will pop up in your Weapons tab! ✨
> 
> Fix is expected in the next 24 hours.

Not a single word really indicating you all realising that you messed up and as a company are able to really adress it like this. Might I remind you that related situations happened in previous campaigns…  
At least @Kafka normally apologizes for messing up things if at fault or even if others of your company messed up. Sure, after a while and countless mistakes and sorrys it gets more and more meaningless due to inflationary use and with next to no follow-ups eventually it becomes more and more worthless, but handled like this right here it feels just like:

“meh, we don’t really care. if the fix only is provided in two weeks from now we still don’t care. thx for your money though, keep spending!”

…then at least admit it is like this and we can all move on. Or would it really break a prong out of your paper burger king crowns to just straight admit a mistake?

Instead “you’re looking into it” (and how you all can maybe wiggle yourself out of the situation?) And then you try and explain to us that affected players (meaining: everyone that bought and played campaign already) - I wonder how many people that is? - unlocked the weapon so it isn’t lost, you just have to “release” it to us which could take at least 24h because “end of work” got prioritized over the paying customers. Awesome.

A promised item that players paid for wasn’t provided in time. That is the bottom line.

Just (maybe) “fixing stuff” with a more than comfortable time period on your end that still has to be fulfilled at this point seems “not enough” here. Horrendous…

Lets see if this posting will get deleted… Better mek a sgreenshodd…

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