# Refund please **URL:** \ **Category:** Support\ **Created:** [November 28, 2022, 6:35pm UTC](https://community.gemsofwar.com/t/refund-please/77960 "2022-11-28T18:35:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [November 28, 2022, 6:35pm UTC](https://community.gemsofwar.com/t/refund-please/77960/1 "2022-11-28T18:35:17Z")
I bought the Campaign Pass with the expectation of Receiving this weapon on 11/28/22. If I don’t receive the weapon by midnight then please refund my account. If you can’t be responsible for your employees mistakes like a real business then you shouldn’t allow things to be purchased like a real business. ![Screenshot_20221128_122655_Google Play Store](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/e/de9e9895038ae51d46318c96bb56336d6334c36c.jpeg) ![Screenshot_20221128_122415](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/b/ebc2e0d35a1ef85961755c484a0ab1adb47ef207.jpeg) Actual bug report has already been submitted: > [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/council-of-dragons-campaign-weapon-not-in-inventory/77954): > > Platform, device version and operating system: Mobile (Android) Screenshot or image: What you were expecting to happen, and what actually happened: Expected the campaign weapon I paid and worked for to be in my inventory. It’s not. How often does this happen? When did it begin happening? This special weapon only once. But it happens way too often. How? Steps to make it happen again Buy normal campaign pass. Finish tasks. Receive weapo… ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [November 28, 2022, 9:26pm UTC](https://community.gemsofwar.com/t/refund-please/77960/2 "2022-11-28T21:26:45Z")
Just posted an updated in the initial thread; > [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/reported-council-of-dragons-campaign-weapon-not-in-inventory/77954/38): > > Hey all, @OminousGMan grabbed these reports first thing this morning and the team is looking into it! Jeto - Support Human woman_mage:t2 ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [November 29, 2022, 4:50pm UTC](https://community.gemsofwar.com/t/refund-please/77960/3 "2022-11-29T16:50:35Z")
Your company doesn’t prioritize fixes that are purchase related. You only prioritize fixes that cost the company money. Please refund my account otherwise I’ll be reporting this purchase as fraud to my bank. Digital purchases for digital goods abide by the same laws as physical goods. Your product was supposed to arrive to me yesterday. Since there’s nothing shipping related there’s zero excuses for it not arriving on time. ---
**Author:** ![WhoDat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/whodat/32/63679_2.png) [@WhoDat](https://community.gemsofwar.com/u/WhoDat)\ **Post date:** [November 29, 2022, 6:04pm UTC](https://community.gemsofwar.com/t/refund-please/77960/4 "2022-11-29T18:04:19Z")
Everyone who bought a campaign pass but didn’t get one should get a refund. Offering a compensation only would be unacceptable because this is not the first time this has occurred. Refund everyone’s money to demonstrate to everybody who ever committed this error that your business won’t accept errors and to reassure the customer that they will receive what they ordered or their money back. ---
**Author:** ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)\ **Post date:** [November 29, 2022, 7:34pm UTC](https://community.gemsofwar.com/t/refund-please/77960/5 "2022-11-29T19:34:18Z")
@Jeto: Another shameful thing to the whole situation is how this is adressed in the other thread: > [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/fix-released-council-of-dragons-campaign-weapon-not-in-inventory/77954/38): > > Hey all, > > @OminousGMan grabbed these reports first thing this morning and the team is looking into it! > > Jeto - Support Human 🧙🏻‍♀️ > [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/fix-released-council-of-dragons-campaign-weapon-not-in-inventory/77954/42): > > Update to this! > > If you have unlocked this within the Campaign Pass, it is in your inventory but not “visible” so once the fix is released it will pop up in your Weapons tab! ✨ > > Fix is expected in the next 24 hours. Not a single word really indicating you all realising that you messed up and as a company are able to really adress it like this. Might I remind you that related situations happened in previous campaigns… At least @Kafka normally apologizes for messing up things if at fault or even if others of your company messed up. Sure, after a while and countless mistakes and sorrys it gets more and more meaningless due to inflationary use and with next to no follow-ups eventually it becomes more and more worthless, but handled like this right here it feels just like: “meh, we don’t really care. if the fix only is provided in two weeks from now we still don’t care. thx for your money though, keep spending!” …then at least admit it is like this and we can all move on. Or would it really break a prong out of your paper burger king crowns to just straight admit a mistake? Instead “you’re looking into it” (and how you all can maybe wiggle yourself out of the situation?) And then you try and explain to us that affected players (meaining: everyone that bought and played campaign already) - I wonder how many people that is? - unlocked the weapon so it isn’t lost, you just have to “release” it to us which could take at least 24h because “end of work” got prioritized over the paying customers. Awesome. A promised item that players paid for wasn’t provided in time. That is the bottom line. Just (maybe) “fixing stuff” with a more than comfortable time period on your end that still has to be fulfilled at this point seems “not enough” here. Horrendous… Lets see if this posting will get deleted… Better mek a sgreenshodd… ---
**Author:** ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)\ **Post date:** [November 30, 2022, 6:05am UTC](https://community.gemsofwar.com/t/refund-please/77960/6 "2022-11-30T06:05:11Z")
> [@\[Fix Released\] Council of Dragons Campaign Weapon not in inventory](https://community.gemsofwar.com/t/fix-released-council-of-dragons-campaign-weapon-not-in-inventory/77954/54): > > Hey everyone, > > Sorry I was unable to get a response here before our morning meetings. > > Unfortunately, there has been a delay in releasing this fix to the servers. I completely understand how frustrating this is, as this is an issue that shouldn’t have gone to live and we should have spotted sooner. > Once the team gets back to me with any more information, as currently, I am still expecting this to get released today but if that changes I’ll be back in here and post some further information. > > Again, I am sorry that this got through and appreciate your patience while I continue to follow up on this. As predicted, lets see how long it’ll actually take (this time). What a clownfest 🤡 🤡 🤡 🤡 🤡