# Refund not working **URL:** \ **Category:** Support\ **Created:** [July 5, 2016, 1:48pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185 "2016-07-05T13:48:47Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Raphius](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raphius/32/6427_2.png) [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Post date:** [July 5, 2016, 1:48pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/1 "2016-07-05T13:48:47Z")
On the ps4 version, we were supposed to get the option to refund troops that had been severely altered. One of those troops on the list was lady sapphora. However, I’m not sure if it’s a big or if I’m not seeing something but I do not see an option ANYWHERE on how to refund her. I went to her on the troop selection screen, and nothing. Clicked on her as if you were going to level her up / trait her, nothing. Went into the ability screen for her where you can disenchant, level up, etc…nothing. Is there something I’m not seeing? Is she no longer up for refund? Am I not seeing something? ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [July 5, 2016, 2:08pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/2 "2016-07-05T14:08:22Z")
On console the refund a troop option was only available for a day, maybe two before it was removed. I hope the timeframe was a bug, I guess we will know in a few months when the next update and refund selection arrives. ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 5, 2016, 2:12pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/3 "2016-07-05T14:12:52Z")
Speculating here. I think the refund was ended early because most of those troops didn’t change at all. Celestasia was the only one I noticed with a change. The rest either changed in 1.085 or haven’t been changed yet. Now not saying a few others aren’t different but those weren’t even on the list. Either that or weeks was a typo and should have been days. Or something else completely different that one of the devs will mention. ---
**Author:** ![Raphius](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raphius/32/6427_2.png) [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Post date:** [July 5, 2016, 2:45pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/4 "2016-07-05T14:45:33Z")
Well that really sucks then. I was told weeks ☹ ---
**Author:** ![TaliaParks](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taliaparks/32/11738_2.png) [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Post date:** [July 5, 2016, 3:30pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/5 "2016-07-05T15:30:15Z")
@Mr.Strange @Nex @Foresti What’s the official word on the Refund concerns that have been brought up; 1. Was Refund supposed to last 36 hours? If not, why? 2. Are the Refunds returning before the next update? 3. Are Troops who have been “nerfed” actually going to available? ---
**Author:** ![alansirer](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@alansirer](https://community.gemsofwar.com/u/alansirer)\ **Post date:** [July 5, 2016, 4:54pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/6 "2016-07-05T16:54:42Z")
> [@Hero Class update hits consoles, bringing new content and plenty of bug fixes](http://community.gemsofwar.com/t/hero-class-update-hits-consoles-bringing-new-content-and-plenty-of-bug-fixes/8998): > > Here’s hoping your day is going well, but in case it isn’t, I’ve got some news that should put a smile on your face. This morning, we released an update for the Xbox One version of Gems of War dubbed the "Hero Class Update.” Later today, that same update will reach the PlayStation 4. As you’ve probably guessed from the name, this update finally brings the long-awaited Hero Class feature to consoles, but it also fixes a number of major bugs (including the annoying hanging on the team selection s… > [@Hero Class update hits consoles, bringing new content and plenty of bug fixes](https://community.gemsofwar.com/t/hero-class-update-hits-consoles-bringing-new-content-and-plenty-of-bug-fixes/8998/1): > > > Refund Menu: > > > Players are now able to refund certain troops, regaining souls and Traitstones they’ve spent. These refunds are offered for troops which have had significant changes to their functionality, and are only available for a period of two weeks. > > > Troops available for Refund > > > • Atlanta > > • Avina > > • Bone Dragon > > • Celestasia > > • Centaur Scout > > • Cthyryzyx > > • Frost Giant > > • Ghoul > > • Glade Warden > > • Gnoll > > • Lady Sapphira > > • Orc > > • Orion > > • Ranger > > • Reaver > > • Skeleton > > • Wolf Knight ---
**Author:** ![Nex](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nex/32/3107_2.png) [@Nex](https://community.gemsofwar.com/u/Nex)\ **Post date:** [July 5, 2016, 5:23pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/7 "2016-07-05T17:23:21Z")
The official word is “we’re spending today looking into it and hope to have more info for you soon.” As many of you’ve guessed, the refund period should not have expired so quickly. Once we figure out why this happened and how to fix it, we’ll make things right for those who were affected by this bug. ---
**Author:** ![Raphius](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/raphius/32/6427_2.png) [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Post date:** [July 5, 2016, 5:37pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/8 "2016-07-05T17:37:31Z")
Thank you! Look forward to your findings! ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 5, 2016, 6:10pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/9 "2016-07-05T18:10:45Z")
Is it going to be the same troops in the list because almost all of them didn’t change from the last update to this one. ---
**Author:** ![Nex](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nex/32/3107_2.png) [@Nex](https://community.gemsofwar.com/u/Nex)\ **Post date:** [July 5, 2016, 6:12pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/10 "2016-07-05T18:12:13Z")
Yes, that’s the final list of refundable troops. ---
**Author:** ![Foresti](https://avatars.discourse-cdn.com/v4/letter/f/9f8e36/32.png) [@Foresti](https://community.gemsofwar.com/u/Foresti)\ **Post date:** [July 5, 2016, 11:33pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/11 "2016-07-05T23:33:32Z")
The refund period ended earlier than it was supposed to. We have extended it to the 19th of this month. ---
**Author:** ![Shiratori](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Shiratori](https://community.gemsofwar.com/u/Shiratori)\ **Post date:** [July 5, 2016, 11:36pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/12 "2016-07-05T23:36:32Z")
Do we need to restart the game to see it? Edit: yup. Restarted and it’s live on ps4 too. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [July 5, 2016, 11:40pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/13 "2016-07-05T23:40:47Z")
Working on x1 thanks alot ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [July 5, 2016, 11:58pm UTC](https://community.gemsofwar.com/t/refund-not-working/9185/14 "2016-07-05T23:58:40Z")
Lol, sheggra added to that list yet?? ---
**Author:** ![TaliaParks](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taliaparks/32/11738_2.png) [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Post date:** [July 6, 2016, 12:12am UTC](https://community.gemsofwar.com/t/refund-not-working/9185/15 "2016-07-06T00:12:51Z")
No new Troops, that list is final