# Red Guild Task 7 did not give me my 7 gem keys

**URL:** <https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597>\
**Category:** Support\
**Created:** [December 14, 2016, 8:29am UTC](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597 "2016-12-14T08:29:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Post date:** [December 14, 2016, 8:29am UTC](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597/1 "2016-12-14T08:29:01Z")

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**What you were expecting to happen, and what actually happened?**  
No biggy - but second time in three weeks where I get the email, open the email, accept the reward. Take a break Come back and go to the Chests to find x keys (not the number expected there) tonight’s was 1 instead of 7.

**What are the steps to make it happen again?**  
Not sure, but I think taking a 2 hour break may have something to do with it.  
I leave myself logged in

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**  
Didn’t think to take a screen shot of the reward and the key until I clicked on the key in the chest and went - there should have been more than 1.

(account Taisia)

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**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\
**Post date:** [December 14, 2016, 8:34am UTC](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597/2 "2016-12-14T08:34:14Z")

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Happened to me few weeks ago. Submit a ticket. They’ll give what you should’ve got.

[https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

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**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Post date:** [December 15, 2016, 5:29am UTC](https://community.gemsofwar.com/t/red-guild-task-7-did-not-give-me-my-7-gem-keys/16597/3 "2016-12-15T05:29:25Z")

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Thank you Support quick and courteous response! You people rock