# Recent changes to Zendesk Support
**URL:** https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133
**Category:** Support
**Created:** [November 16, 2017, 2:02am UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133 "2017-11-16T02:02:19Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [November 16, 2017, 2:02am UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133/1 "2017-11-16T02:02:19Z")
Hi guys,
We’ve made a slight change to our Zendesk support center. In order to submit a support request you need to have an account with our Zendesk website.
**_Why make the change?_**
We were finding that players would submit multiple requests with different account (making it hard for the support team to tell if it was the same player or multiple players with the same issue), no email (which meant we couldn’t get back to them), or allowed our support to be overrun by spambot requests.
Unfortunately these issues would make it harder for the team to get back to some players which was part of the recent delays in responding that some players may have seen.
**_So what does this mean?_**
If you already have an account with our zendesk support website, it means nothing should have changed at all. You just need to continue logging into that and submit tickets via that account.
If you don’t have an account then after you create a ticket through the webform, you will receive an email asking you to verify your email address. Once you have done that then you request will be submitted, and we will be able to get back to you.
Once you have an account you can use it to keep track of any support requests you have submitted, and continue using the same account to submit requests.
_You can read up more about submitting a Zendesk ticket here:_
> **[Contact Support](https://gemsofwar.zendesk.com/hc/en-us/articles/202997425-How-do-I-contact-support-)**
>
> If you can’t find answers or a solution in our Help Center articles, you may need to contact our Support team.
> Types of requests Support can help with
> Account Issues - Forgotten password, account r...
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### Author:  [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)
#### Post date: [November 16, 2017, 12:25pm UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133/2 "2017-11-16T12:25:25Z")
I think this one should be Pinned for a while.
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [November 16, 2017, 12:47pm UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133/3 "2017-11-16T12:47:50Z")
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [November 16, 2017, 12:48pm UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133/4 "2017-11-16T12:48:12Z")
I’ve pinned it globally until the end of the year.
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### Author:  [@Cyrup](https://community.gemsofwar.com/u/Cyrup)
#### Post date: [November 20, 2017, 3:59am UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133/5 "2017-11-20T03:59:27Z")
Thanks for the suggestion! Let us know if you have any other questions about the changes to submitting a ticket. ⭐