# Really Slow response time....again
**URL:** https://community.gemsofwar.com/t/really-slow-response-time-again/23095
**Category:** Support
**Created:** [April 26, 2017, 4:35am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095 "2017-04-26T04:35:36Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@WishKiller](https://community.gemsofwar.com/u/WishKiller)
#### Post date: [April 26, 2017, 4:35am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/1 "2017-04-26T04:35:36Z")
Resolved here.
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [April 26, 2017, 4:45am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/2 "2017-04-26T04:45:14Z")
Your ticket was listed under bug reports section. An agent will have reviewed your ticket and seen that you had lost rewards and so moved it to the correct section so it would receive a higher priority in the list.
Bug reports are purely for the reporting errors in the game, and have lower priority than players who have lost rewards.
As we recently had an client update to fix a few issues, support has received a higher number of tickets than normal which has caused this delay. We ask that you please bear with us while we assist players who are having trouble with their game.
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### Author:  [@WishKiller](https://community.gemsofwar.com/u/WishKiller)
#### Post date: [May 18, 2017, 5:09am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/3 "2017-05-18T05:09:45Z")
I have sent in a support ticket 6 days ago…will be a week old in a few hours…it’s totally been ignored…did it get lost in the shuffle?..anyone else have a ridiculously Slow response time this/last week?
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [May 18, 2017, 5:17am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/4 "2017-05-18T05:17:26Z")
There has apparently been a huge influx in tickets over the last couple weeks, and the support people are working overtime to catch up. So I’m guessing it’s still there and they’re getting to it.
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### Author:  [@WishKiller](https://community.gemsofwar.com/u/WishKiller)
#### Post date: [May 18, 2017, 5:18am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/5 "2017-05-18T05:18:49Z")
Ahh, that would explain it…Thanx @Ozball
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### Author:  [@Zelith](https://community.gemsofwar.com/u/Zelith)
#### Post date: [May 18, 2017, 10:02am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/6 "2017-05-18T10:02:07Z")
It’s almost like Guild Wars launched broken, and then they launched for consoles too before they had it fixed…
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### Author:  [@WishKiller](https://community.gemsofwar.com/u/WishKiller)
#### Post date: [September 13, 2017, 1:31am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/8 "2017-09-13T01:31:14Z")
Things are VERY slow on the ticket response again…anyone know what’s going on? I have 2 tickets still active. @Sirrian @Nimhain @Lila36 ?
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [September 13, 2017, 1:39am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/9 "2017-09-13T01:39:34Z")
There’s been a huge influx of tickets since 3.1, so support is still playing catch up. They are doing their best to get to tickets as fast as possible.
> [@Really bad ticketsupport](https://community.gemsofwar.com/t/really-bad-ticketsupport/30174/4):
>
> We have had a huge influx of tickets after the 3.1 Update and we are currently playing catch up. Even I will likely jump onto support this afternoon to help out! We will do our best to reply to you as soon as we can.
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### Author:  [@Jarius777](https://community.gemsofwar.com/u/Jarius777)
#### Post date: [September 13, 2017, 2:55am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/10 "2017-09-13T02:55:49Z")
I submitted a ticket last week on monday, still waiting. You’re not alone, thats for sure.
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### Author:  [@Lila36](https://community.gemsofwar.com/u/Lila36)
#### Post date: [September 19, 2017, 4:02am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/13 "2017-09-19T04:02:23Z")
Hi Wishkiller,
I’m just about to send you a response. And it’s sent 🙂 .
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### Author:  [@HiGi](https://community.gemsofwar.com/u/HiGi)
#### Post date: [September 19, 2017, 4:18am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/14 "2017-09-19T04:18:15Z")
Mobile here. I have one ticket from Monday not of this week, not of last week, but the week before that. F2P so I guess I shouldn’t expect anything.
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [September 19, 2017, 4:27am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/15 "2017-09-19T04:27:38Z")
Hello HiGi,
Tickets are not sorted by VIP priority. Instead, they are sorted by how urgent they are, with purchase issues and lost accounts being quite important, and something else’s and bug reports being a little lower on the list. What is your ticket number?
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### Author:  [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)
#### Post date: [September 19, 2017, 4:30am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/16 "2017-09-19T04:30:23Z")
Nice hair dye salty 🙂
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### Author:  [@HiGi](https://community.gemsofwar.com/u/HiGi)
#### Post date: [September 19, 2017, 4:46am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/17 "2017-09-19T04:46:23Z")
It is 42206. I was asking about the issue where I constantly had to download 2.15 MB which was not listed in the known issues thread despite that some members here also seemed to have encountered it, and was only looking for an acknowledgment that you know the issue exists which I thought should not take over 2 weeks. I’d like to know whether you intend to fix it because my data plan can’t stand another month of this.
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [September 19, 2017, 4:50am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/18 "2017-09-19T04:50:24Z")
> [@HiGi](#):
>
> 42206
Our support agents are going to look into your ticket now. Unfortunately, this is a problem that it looks like we don’t have a fix for yet. They will respond as soon as they can.
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### Author:  [@HiGi](https://community.gemsofwar.com/u/HiGi)
#### Post date: [September 19, 2017, 4:54am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/19 "2017-09-19T04:54:31Z")
Thanks! Again I am only looking for an assurance that the issue is being worked on.
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [November 9, 2017, 5:40am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/21 "2017-11-09T05:40:44Z")
Are we swamped? Yes, yes we are.
We are also training our new support humans. What ticket number are you waiting on?
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [November 9, 2017, 5:50am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/23 "2017-11-09T05:50:36Z")
I need a ticket number please. 🙂
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [November 9, 2017, 6:33am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/25 "2017-11-09T06:33:36Z")
Um, @Wishkiller, you submitted this yesterday. We have a backlog and are doing our best to get through older queries first. We will be with you as soon as we can.
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [November 9, 2017, 11:30pm UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095/27 "2017-11-09T23:30:12Z")
Every morning we sort all the tickets to make sure they are in the correct query types.
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