# Raid boss stuck loading

**URL:** <https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751>\
**Category:** Bug Reports\
**Created:** [May 1, 2018, 4:50am UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751 "2018-05-01T04:50:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Shawna71403](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Shawna71403](https://community.gemsofwar.com/u/Shawna71403)\
**Post date:** [May 1, 2018, 4:50am UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/1 "2018-05-01T04:50:36Z")

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**_[Please check the known issues list before posting a bug](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/)._**

**Platform, device version and operating system**  
Android

**Screenshot or image**

**What you were expecting to happen, and what actually happened**  
Raid the Boss…I lost 2 sigils trying to play. 1st time I thought maybe I just needed to restart game. 2nd time same. It just loads and loads. Stuck loading.

**How often does this happen? When did it begin happening?**  
After this recent update.

**Steps to make it happen again**  
_Do you know how to make this happen? Just trying to enter a Boss Raid battle_

 ![Capture%20_2018-04-30-22-19-18](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/5/1567bd846e734ac477a796a8e97f1f0d90a07dfc.png)

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**Author:** ![Andrewmbrown1981](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@Andrewmbrown1981](https://community.gemsofwar.com/u/Andrewmbrown1981)\
**Post date:** [May 1, 2018, 8:44pm UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/2 "2018-05-01T20:44:18Z")

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I just encountered the same exact issue and circumstance. Does/did posting in the bug report section prompt help with this issue?

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**Author:** ![outlander](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/outlander/32/21087_2.png) [@outlander](https://community.gemsofwar.com/u/outlander)\
**Post date:** [May 1, 2018, 9:35pm UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/3 "2018-05-01T21:35:41Z")

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I have the same issue now. What is the solution ?  
AND had the same problem on Arena twice so, I lost without fights.  
By the way, the support explains that they don’t respond Bug report, they linked this thread instead.

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**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\
**Post date:** [May 1, 2018, 10:00pm UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/4 "2018-05-01T22:00:34Z")

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Go to your troops and clicked show all. And scroll all the way down until you no longer see black image instead of the troop and do the same for weapon and pets.

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**Author:** ![Shawna71403](https://avatars.discourse-cdn.com/v4/letter/s/6bbea6/32.png) [@Shawna71403](https://community.gemsofwar.com/u/Shawna71403)\
**Post date:** [May 1, 2018, 10:22pm UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/5 "2018-05-01T22:22:18Z")

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I did the fix that the devs posted. Make aure you save your game and link it. Grab the password. And I reinstalled the game. Its fine now.

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [May 2, 2018, 1:10am UTC](https://community.gemsofwar.com/t/raid-boss-stuck-loading/38751/6 "2018-05-02T01:10:49Z")

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Hello @Shawna71403, we believe this issue is related to mobile devices having longer loading times. Please read out help desk article [here.](https://gemsofwar.zendesk.com/hc/en-us/articles/360000174935-Unable-to-load-battles-in-Gems-of-War-mobile-)