# Purchased Elite Pass on Friday - Nothing happened. Money still taken from my account **URL:** \ **Category:** Bug Reports\ **Created:** [July 27, 2020, 8:21am UTC](https://community.gemsofwar.com/t/purchased-elite-pass-on-friday-nothing-happened-money-still-taken-from-my-account/65081 "2020-07-27T08:21:12Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Razzagor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/razzagor/32/50037_2.png) [@Razzagor](https://community.gemsofwar.com/u/Razzagor)\ **Post date:** [July 30, 2020, 10:03pm UTC](https://community.gemsofwar.com/t/purchased-elite-pass-on-friday-nothing-happened-money-still-taken-from-my-account/65081/5 "2020-07-30T22:03:55Z")
I believe you should see this thread and send a proper request to their support system: > [@5.0 Upcoming Change to In-Game Support](https://community.gemsofwar.com/t/5-0-upcoming-change-to-in-game-support/64260): > > Hello Adventurers, We wanted to make a post to inform you about a change coming in the 5.0 Update. We are removing the “Submit a Ticket” button from the Help Tab in the Settings Menu, leaving the “Help Center” button as the primary means of contacting support from in-game. Why are we removing ‘Submit a Ticket’? One of our goals is to be more responsive to players with critical issues who need help urgently. After the “Submit a Ticket” button was added 12 months ago, we noticed an increase… Using the forums won’t help much besides reporting an issue they might need to look at, but the official protocol to get Support Help in your case is probably submitting a ticket. --- _[View the full topic](https://community.gemsofwar.com/t/purchased-elite-pass-on-friday-nothing-happened-money-still-taken-from-my-account/65081)._