# \[Purchase Issue - Please contact support\] Ring of wonder ist not activ

**URL:** <https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970>\
**Category:** Bug Reports\
**Created:** [June 3, 2020, 12:26pm UTC](https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970 "2020-06-03T12:26:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mina1101](https://avatars.discourse-cdn.com/v4/letter/m/97f17d/32.png) [@Mina1101](https://community.gemsofwar.com/u/Mina1101)\
**Post date:** [June 3, 2020, 12:26pm UTC](https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970/1 "2020-06-03T12:26:09Z")

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I have buyed the ring of wonder on 01. 06. 2020 but it is not activ its buyed but never come on my Account. I not amused that you have closed my case. RING OF WONDER is not active. I will never buy things for this game.

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**Author:** ![Kay93x](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kay93x/32/62627_2.png) [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\
**Post date:** [June 3, 2020, 3:47pm UTC](https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970/2 "2020-06-03T15:47:23Z")

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Did you get an email from Sony after purchase? Your purchase order number will be on that email, you then provide that number and a screen shot of receipt to the devs and they will fix the problem.

If you don’t provide this information how can the devs fix this problem for you? If you received no email from Sony your purchase wasn’t successful and you lost nothing.

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**Author:** ![Mina1101](https://avatars.discourse-cdn.com/v4/letter/m/97f17d/32.png) [@Mina1101](https://community.gemsofwar.com/u/Mina1101)\
**Post date:** [June 3, 2020, 4:44pm UTC](https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970/3 "2020-06-03T16:44:02Z")

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We forwarded all mail from Sony and the transaction as well

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [June 9, 2020, 7:01am UTC](https://community.gemsofwar.com/t/purchase-issue-please-contact-support-ring-of-wonder-ist-not-activ/63970/4 "2020-06-09T07:01:15Z")

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@Mina1101 did you write to us at support?  
You can do so using this link if you haven’t already:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013615](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615)

Please make sure to include a copy of your receipt, this article shows where to find it:

> **[Locating purchase receipts](https://gemsofwar.zendesk.com/hc/en-us/articles/360000500575-Locating-purchase-receipts)**
>
> Didn't get an email with your receipt? Here's how to get a receipt and details for a purchase issue in Gems of War, depending on your platform.
> If you need a reimbursement for a purchase issue that...