# PS4 The problem with obtaining trophies A Whole New (Under) World and Die Another Day, in the new update 4.0

**URL:** <https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311>\
**Category:** Support\
**Created:** [September 5, 2018, 8:23pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311 "2018-09-05T20:23:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ESAu9028](https://avatars.discourse-cdn.com/v4/letter/e/6f9a4e/32.png) [@ESAu9028](https://community.gemsofwar.com/u/ESAu9028)\
**Post date:** [September 5, 2018, 8:23pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311/1 "2018-09-05T20:23:02Z")

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Hello, I have been playing your PS4 game for a long time and with pleasure, and not when I did not encounter any problems in getting the trophies, but in the new update I could not get two trophies by fulfilling all the conditions for their receipt A Whole New (Under) World and Die Another Day, my name in the game ejik 25 kolychka, I ask you to help me, thank you.

 ![IMG_20180905_230432](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/3/83ae46f4ba9a2479537c3b04b2b47eb57d685a02.jpeg) ![IMG_20180905_230404](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/6/f6210947160660de9ebe83673c6b03262d0d08b6.jpeg) ![IMG_20180905_230355](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/7/b7acd310d21ac7736235f1312b9834bf37e70d50.jpeg)

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**Author:** ![kfrosty](https://avatars.discourse-cdn.com/v4/letter/k/46a35a/32.png) [@kfrosty](https://community.gemsofwar.com/u/kfrosty)\
**Post date:** [September 5, 2018, 10:32pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311/2 "2018-09-05T22:32:33Z")

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Hi, same issue for me and my guild mates (PS4).

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**Author:** ![AlexDante](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alexdante/32/24615_2.png) [@AlexDante](https://community.gemsofwar.com/u/AlexDante)\
**Post date:** [September 5, 2018, 10:58pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311/3 "2018-09-05T22:58:24Z")

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Hi, same for me (ps4).

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**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\
**Post date:** [September 5, 2018, 11:19pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311/4 "2018-09-05T23:19:52Z")

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Hi everyone, if you’re having an issue with A Whole New (Under)World achievement/trophy, could you please send a ticket to our [support center](https://gemsofwar.zendesk.com/hc/en-us/requests/new) 🙂