# \[ps4\] purchased a pack of gems and did not get them **URL:** \ **Category:** Support\ **Created:** [July 16, 2016, 4:12pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709 "2016-07-16T16:12:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![hiruma9702](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hiruma9702/32/6362_2.png) [@hiruma9702](https://community.gemsofwar.com/u/hiruma9702)\ **Post date:** [July 16, 2016, 4:12pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/1 "2016-07-16T16:12:19Z")
As the title says I purchased Gems Pack for a value of 24.99€. I commit the mistake to take it on the PSN, not on the game and the gems WERE NOT DELIVERED ! This is just stealing people !! Tell me how to solve the problem QUICKLY Order Number : 13078556493 ID PSN : Hiruma9702 Purchase Datet : 16/07/2016 @ 05:05 PM ---
**Author:** ![TaliaParks](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taliaparks/32/11738_2.png) [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Post date:** [July 16, 2016, 4:15pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/2 "2016-07-16T16:15:52Z")
Best and most quick solution is to submit a ticket to 505Games ---
**Author:** ![hiruma9702](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hiruma9702/32/6362_2.png) [@hiruma9702](https://community.gemsofwar.com/u/hiruma9702)\ **Post date:** [July 16, 2016, 4:24pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/3 "2016-07-16T16:24:22Z")
That’s what i’ve done. Thanks ---
**Author:** ![hiruma9702](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hiruma9702/32/6362_2.png) [@hiruma9702](https://community.gemsofwar.com/u/hiruma9702)\ **Post date:** [July 17, 2016, 6:49pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/4 "2016-07-17T18:49:01Z")
Still no reply from 505 Games support. New Achievement unlocked : Get Stolen by a crappy P2P : CHECK !! ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [July 17, 2016, 6:52pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/5 "2016-07-17T18:52:36Z")
I have always been satisfied with 505 Support when things go south. You should have received an automated response, and someone will be in touch. ---
**Author:** ![killerman3333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/killerman3333/32/4068_2.png) [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Post date:** [July 17, 2016, 7:35pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/6 "2016-07-17T19:35:26Z")
> [@hiruma9702](#): > > New Achievement unlocked : Get Stolen by a crappy P2P : CHECK !! What does this mean, also on weekends they are alot slower ---
**Author:** ![hiruma9702](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hiruma9702/32/6362_2.png) [@hiruma9702](https://community.gemsofwar.com/u/hiruma9702)\ **Post date:** [July 17, 2016, 11:39pm UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/7 "2016-07-17T23:39:51Z")
It means that untill now and untill things change, I can consider myself stolen ! And having paid for something I’m not even sure to get one day, you should understand how I feel. Why does it work fines for everyone else ? Anyway I didn’t put much money on the game before this kind of incident if this really what we can call that. It’s gonna be a lot less now … ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [July 18, 2016, 12:04am UTC](https://community.gemsofwar.com/t/ps4-purchased-a-pack-of-gems-and-did-not-get-them/9709/8 "2016-07-18T00:04:50Z")
It does not work for everyone. I purchased deathknight armor and had to wait 48hours. This is a bug that some have and some do not