# PS4 mail glitch **URL:** \ **Category:** Support\ **Created:** [February 5, 2017, 7:09pm UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586 "2017-02-05T19:09:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Mainen](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@Mainen](https://community.gemsofwar.com/u/Mainen)\ **Post date:** [February 5, 2017, 7:09pm UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/1 "2017-02-05T19:09:43Z")
Ok, so I can log in and play the game, but heavens forbid I try to get my mail. I have a bunch of mail waiting, but as soon as I attempt to open them, I have no mail. Then after backing out of the mail, I get an error that is too small to read and won’t go away no matter how many times you get out of it. Anyone else having this issue or know how to fix it? ---
**Author:** ![GoldPhoenix0](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/goldphoenix0/32/35599_2.png) [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)\ **Post date:** [February 5, 2017, 11:38pm UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/2 "2017-02-05T23:38:18Z")
Hey @Mainen, I’ve looked into your account and there was a problem with your mail. I’ve fixed this issue and you should now be able to access the mail. Could you confirm that it is working again? ---
**Author:** ![goktsu](https://avatars.discourse-cdn.com/v4/letter/g/ebca7d/32.png) [@goktsu](https://community.gemsofwar.com/u/goktsu)\ **Post date:** [February 6, 2017, 5:41pm UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/3 "2017-02-06T17:41:12Z")
I have the same issues its been over 2 months and every-time i try to open my mail exact issue described above , i collected a lot of rewards from pvp ranks matches over 500 glory keys easily and tons of other things such as guild rewards but cannot collect them from mail. ---
**Author:** ![KeeperOfParanor](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KeeperOfParanor](https://community.gemsofwar.com/u/KeeperOfParanor)\ **Post date:** [February 14, 2017, 7:27am UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/4 "2017-02-14T07:27:42Z")
Unfortunately I have the same ingame-mail problem described above. Can you please fix it? Thank you … ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 14, 2017, 7:51am UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/5 "2017-02-14T07:51:38Z")
We’ve worked out the issue and discussed it here: > [@Error keeps poping up. Plz help](http://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/6): > > Hey Guys, We went to send out the compensation mail to the console players, however this is the first time we’ve sent out compensation on the new servers for console… and it seems to have caused the issue you are seeing. We’re working to revert this, and will try to send the compensation out again tomorrow. After the team has had a chance to investigate what caused this problem. You should not have lost any existing mail, and it won’t affect any incoming mail (like Guild Rewards). ---
**Author:** ![Nephilim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nephilim/32/29092_2.png) [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Post date:** [February 14, 2017, 8:03am UTC](https://community.gemsofwar.com/t/ps4-mail-glitch/19586/6 "2017-02-14T08:03:12Z")
I too have been unable to open mine too, had to shut down the game. Lost email upon daily reset.