# \[PS4\] DLC Purchase Never Received \[RESOLVED\] **URL:** \ **Category:** Support\ **Created:** [November 5, 2016, 2:54am UTC](https://community.gemsofwar.com/t/ps4-dlc-purchase-never-received-resolved/14896 "2016-11-05T02:54:39Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![CpmPanda](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cpmpanda/32/13630_2.png) [@CpmPanda](https://community.gemsofwar.com/u/CpmPanda)\ **Post date:** [November 5, 2016, 2:54am UTC](https://community.gemsofwar.com/t/ps4-dlc-purchase-never-received-resolved/14896/1 "2016-11-05T02:54:39Z")
I did put in a ticket but I’m afraid it’s the weekend and the devs need some rest. About 5-7 hours ago I purchased the Key Starter Pack. After starting the game, I see mail so I get all happy. Turns out it’s a guild task completed. No keys, so I restarted my ps4. No keys. I waited an hour, no keys. I played other games til now and - no keys. Where’s my dlc? 😢 That was 15 bucks + nothing counted for my VIP and I’m trying to get VIP 5 which I think I’m at 3. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [November 5, 2016, 3:22am UTC](https://community.gemsofwar.com/t/ps4-dlc-purchase-never-received-resolved/14896/2 "2016-11-05T03:22:29Z")
I’m sure it will get fixed once their weekend is over. When I’ve had problems during business hours they’ve fixed it in a matter of minutes. ---
**Author:** ![CpmPanda](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cpmpanda/32/13630_2.png) [@CpmPanda](https://community.gemsofwar.com/u/CpmPanda)\ **Post date:** [November 23, 2016, 9:13pm UTC](https://community.gemsofwar.com/t/ps4-dlc-purchase-never-received-resolved/14896/3 "2016-11-23T21:13:55Z")
This has been resolved, my apologies. It just took about a day, probably a PSN thing lol