# Problems with the game

**URL:** <https://community.gemsofwar.com/t/problems-with-the-game/18420>\
**Category:** Off Topic\
**Created:** [January 16, 2017, 3:28pm UTC](https://community.gemsofwar.com/t/problems-with-the-game/18420 "2017-01-16T15:28:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Badcat](https://avatars.discourse-cdn.com/v4/letter/b/9de0a6/32.png) [@Badcat](https://community.gemsofwar.com/u/Badcat)\
**Post date:** [January 16, 2017, 3:28pm UTC](https://community.gemsofwar.com/t/problems-with-the-game/18420/1 "2017-01-16T15:28:09Z")

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Hey there…one question,I don’t know how to get back my old account.I had problems with the game and I reinstalled it again ,but now i seems that I can’t get my old account back😑…I mean I asked even help on the site and nothing.I don’t what to play all over again until I reach my level…heelp

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**Author:** ![Mufasha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mufasha/32/1327_2.png) [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\
**Post date:** [January 16, 2017, 3:46pm UTC](https://community.gemsofwar.com/t/problems-with-the-game/18420/2 "2017-01-16T15:46:39Z")

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Put in a support ticket at [https://gemsofwar.zendesk.com/](https://gemsofwar.zendesk.com/)

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**Author:** ![Badcat](https://avatars.discourse-cdn.com/v4/letter/b/9de0a6/32.png) [@Badcat](https://community.gemsofwar.com/u/Badcat)\
**Post date:** [January 16, 2017, 3:54pm UTC](https://community.gemsofwar.com/t/problems-with-the-game/18420/3 "2017-01-16T15:54:41Z")

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Thanks,did already and I wrote another request now…I hope it’s going to work…thx

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [January 17, 2017, 12:28am UTC](https://community.gemsofwar.com/t/problems-with-the-game/18420/4 "2017-01-17T00:28:30Z")

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Due to recent server issues, it may take our support team a little longer to get back to you.