# Problem to launch the game (Error 768 Asset corruption on Xbox) **URL:** \ **Category:** Bug Reports\ **Created:** [October 23, 2018, 1:10am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629 "2018-10-23T01:10:38Z")\ **Posts on this page:** 20\ **Page:** 9
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [October 24, 2018, 3:57pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/163 "2018-10-24T15:57:18Z")
Yeah, that is a bit weirder. Depending on ISP there might be a shared CDN, but France and Brazil? They’re not even close to co-regional… ---
**Author:** ![rafaeldantas9](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rafaeldantas9/32/47848_2.png) [@rafaeldantas9](https://community.gemsofwar.com/u/rafaeldantas9)\ **Post date:** [October 24, 2018, 3:57pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/164 "2018-10-24T15:57:40Z")
Same issue (Brazil), if anyone knows to fix that, please let us know. ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [October 24, 2018, 4:00pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/165 "2018-10-24T16:00:21Z")
This issue has been going around the globe for almost two weeks. I had the problem last week in the US (it was not new then). Today It currently seems limited to a few locations. But the fact that the data download keeps getting corrupted is a sign to escalate when folks get into the office. The front line answer/support desk @Kafka or @Cyrup can NOT solve this by telling Xbox players to reinstall. @Sirrian or @Nimhain or @505 needs to get on the phone to Microsoft and work out the root issue. Speculation: It Could be file replication of the small client data download as its propagated to Microsoft datacenters across the globe. But it Doesn’t matter what the cause is, this needs attention. Thanks ---
**Author:** ![TiagoTLJ](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@TiagoTLJ](https://community.gemsofwar.com/u/TiagoTLJ)\ **Post date:** [October 24, 2018, 9:08pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/166 "2018-10-24T21:08:02Z")
I have been having the same problem since Monday in Brazil. Please solve this problem soon. I’ve done everything and nothing works. I uninstalled and reinstalled the game as described above but did not succeed. I changed the language and location of xbox to English (USA), but it did not work either. I do not know if I have already been excluded from GUILD due to this inactivity of three consecutive days … ---
**Author:** ![aleph99](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@aleph99](https://community.gemsofwar.com/u/aleph99)\ **Post date:** [October 25, 2018, 2:15am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/167 "2018-10-25T02:15:34Z")
The program had a big update a few minutes ago on Xbox. I thought it was related to the issue, but it seems I was wrong. The error remains and I am still unable to access the game. ---
**Author:** ![rafaeldantas9](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rafaeldantas9/32/47848_2.png) [@rafaeldantas9](https://community.gemsofwar.com/u/rafaeldantas9)\ **Post date:** [October 24, 2018, 4:43pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/168 "2018-10-24T16:43:46Z")
When I run Gems of War from Xbox One a message is displayed for me: [ERROR] [ASSET\_CORRUPTION\_ERROR] [ERROR\_CODE]: 768 This error happens since yesterday (October 23th, 2018). I tried to uninstall the game, clearing reserved space and cache but all these things don’t fixed the issue. My location is Brazil, I don’t know if this issue is related to daylight saving, anyway I tried to disable daylight saving and restart my console but it’s not works too. If you know how fix this issue, please let us know. ---
**Author:** ![Rorixe](https://avatars.discourse-cdn.com/v4/letter/r/dbc845/32.png) [@Rorixe](https://community.gemsofwar.com/u/Rorixe)\ **Post date:** [October 24, 2018, 4:47pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/169 "2018-10-24T16:47:49Z")
Me me problème pour moi error 768 et je suis en France sur Xbox one ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [October 24, 2018, 4:53pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/170 "2018-10-24T16:53:04Z")
I noticed a secret Gems of War data download (during the load screen) yesterday. It looks like there is an issue with some regions not getting it or getting a corrupted version. The developers are in Australia, and they get to work in about 5 hours or so. I would expect someone to post something about addressing players concerns a few hours after that. Re-Install is the only quasi reliable thing a player can do to remedy the problem, if that doesn’t work Gems is a no go, for now. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [October 24, 2018, 5:55pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/171 "2018-10-24T17:55:38Z")
Is it french only? I mean from Europe? ---
**Author:** ![rafaeldantas9](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rafaeldantas9/32/47848_2.png) [@rafaeldantas9](https://community.gemsofwar.com/u/rafaeldantas9)\ **Post date:** [October 25, 2018, 1:49am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/172 "2018-10-25T01:49:13Z")
Last minutes ago I downloaded a package of Gems of War, like an update, about 246 MB. But it’s not worked. ---
**Author:** ![Bruillard](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@Bruillard](https://community.gemsofwar.com/u/Bruillard)\ **Post date:** [October 25, 2018, 3:10am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/173 "2018-10-25T03:10:46Z")
Personne n’a de nouvelles ? ---
**Author:** ![Azure](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/azure/32/69820_2.png) [@Azure](https://community.gemsofwar.com/u/Azure)\ **Post date:** [October 24, 2018, 3:57pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/174 "2018-10-24T15:57:50Z")
Please check the [known issues list](https://community.gemsofwar.com/t/update-4-0-known-issues/45141) before posting a bug. Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. **Platform, device version and operating system:** **Screenshot or image:** **What you were expecting to happen, and what actually happened:** _This is simply what you were trying to do and what happened instead. Example:_ _‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ **Steps to make it happen again** _Sometimes there are certain steps that can lead to a problem that may not be obvious!_ _Example: I lose once in the Arena._ _I then exit to the world map._ _I then tap on Broken Spire on the map and then tap Arena._ _Broken Spire’s quest loads instead of the Arena_ ---
**Author:** ![Chloep](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@Chloep](https://community.gemsofwar.com/u/Chloep)\ **Post date:** [October 23, 2018, 6:35pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/175 "2018-10-23T18:35:24Z")
**Platform, device version and operating system:** X box one **What you were expecting to happen, and what actually happened:** Connexion impossible depuis ce matin, avec code error [ASSET\_CORRUPTION\_ERROR] [ERROR\_CODE]: 768 ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [October 23, 2018, 7:30pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/176 "2018-10-23T19:30:11Z")
> [@\[error\_code\]: 768](https://community.gemsofwar.com/t/error-code-768/47656/7): > > Non j’ai ouvert un ticket aupres des developpeurs sur le site de gems of war et aussi aupres de 505 games. Sinon j’ai posté sur les 2 tickets sur le forum qui parlent du probleme. Je sais pas quoi faire d’autre pour avancer wink Another report > [@Problem to launch the game (Error 768 Asset corruption on Xbox)](https://community.gemsofwar.com/t/problem-to-launch-the-game/47629/28): > > @LLOLAU oui d’habitude c’est rapide @Arkayon82 je te suggere de faire la meme chose que llolau Ca sevrait pas etre trops long ---
**Author:** ![Korg51](https://avatars.discourse-cdn.com/v4/letter/k/f6c823/32.png) [@Korg51](https://community.gemsofwar.com/u/Korg51)\ **Post date:** [October 23, 2018, 7:57pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/177 "2018-10-23T19:57:20Z")
J’ai le même problème que vous, un peu dégoûté pour les récompenses quotidiennes quj nous passent sous le nez… ---
**Author:** ![celestin](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@celestin](https://community.gemsofwar.com/u/celestin)\ **Post date:** [October 23, 2018, 9:00pm UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/178 "2018-10-23T21:00:41Z")
Pareil et même en réinstallant le jeu rien à faire , j’espère qu’ils vont réagir vite ! ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 25, 2018, 3:19am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/179 "2018-10-25T03:19:48Z")
I have merged the other threads on this topic into this forum. If you have not already contacted support please see this article: [https://gemsofwar.zendesk.com/hc/en-us/articles/360000532215-Asset-Corruption-Error-768-on-Xbox](https://gemsofwar.zendesk.com/hc/en-us/articles/360000532215-Asset-Corruption-Error-768-on-Xbox) For up to date information on the problem. == Eu juntei os outros tópicos deste tópico neste fórum. Se você ainda não entrou em contato com o suporte, consulte este artigo: Para informações atualizadas sobre o problema. == Ek het die ander drade oor hierdie onderwerp saamgesmelt in hierdie forum. As u nie reeds ondersteuning ontvang het nie, raadpleeg asseblief hierdie artikel: Vir op datum inligting oor die probleem. == J’ai fusionné les autres discussions sur ce sujet dans ce forum. Si vous n’avez pas encore contacté le support, veuillez consulter cet article: Pour des informations à jour sur le problème. ---
**Author:** ![Chloep](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@Chloep](https://community.gemsofwar.com/u/Chloep)\ **Post date:** [October 25, 2018, 4:23am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/180 "2018-10-25T04:23:33Z")
Quel joie ce matin qd j’ai vu qu’il y a eu une mise à jour cette nuit, mais ça ne marche toujours pas… ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 25, 2018, 4:43am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/181 "2018-10-25T04:43:02Z")
We’ve deployed a potential fix, can you please try opening the game and see if you get a download and if the game works now? ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [October 25, 2018, 4:44am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/182 "2018-10-25T04:44:06Z")
I hope you guys finally find the fix Crossing fingers for everyone [Previous page](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629.md?page=8) [Next page](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629.md?page=10)