# Problem to launch the game (Error 768 Asset corruption on Xbox) **URL:** \ **Category:** Bug Reports\ **Created:** [October 23, 2018, 1:10am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629 "2018-10-23T01:10:38Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2018, 4:19am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/62 "2018-10-24T04:19:03Z")
Is anyone able to reinstall the game and then take a video of you attempting to open the game? ---
**Author:** ![Nonoal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nonoal/32/1092_2.png) [@Nonoal](https://community.gemsofwar.com/u/Nonoal)\ **Post date:** [October 24, 2018, 4:41am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/63 "2018-10-24T04:41:15Z")
> **[Click here to watch, tag friends, comment on, download, or share this video](https://gamerdvr.com/gamer/nonoal/video/62494105)** > > Nonoal playing Gems of War ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2018, 4:45am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/64 "2018-10-24T04:45:26Z")
@Nonoal just confirming: was that video taken immediately after reinstalling? ---
**Author:** ![Franco](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@Franco](https://community.gemsofwar.com/u/Franco)\ **Post date:** [October 24, 2018, 5:02am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/65 "2018-10-24T05:02:23Z")
I’m from Brazil and I’m having the exact same problem ever since I woke up 16 hours ago. All my Brazilian friends are suffering from the same issue and no one was able to log in yesterday. This is very frustrating. Everyone lost the first day of gwar because of this… ---
**Author:** ![Chloep](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@Chloep](https://community.gemsofwar.com/u/Chloep)\ **Post date:** [October 24, 2018, 5:02am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/66 "2018-10-24T05:02:46Z")
I have the same problem since yesterday morning. And reinstall no change problem ---
**Author:** ![Nonoal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nonoal/32/1092_2.png) [@Nonoal](https://community.gemsofwar.com/u/Nonoal)\ **Post date:** [October 24, 2018, 5:04am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/67 "2018-10-24T05:04:03Z")
I reinstalled the game, launched once, erased my backup and made the video. But I’m doing it again to see if there is a difference. ---
**Author:** ![LLOLAU](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@LLOLAU](https://community.gemsofwar.com/u/LLOLAU)\ **Post date:** [October 24, 2018, 5:04am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/68 "2018-10-24T05:04:28Z")
Hello, I did all the steps and it is not working better. I had the problem before 07h00 yesterday morning (french timezone). It is really sad because of the daily tasks and incomes, dungeons, guild wars,… I hope it will be soon fixed. ---
**Author:** ![Franco](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@Franco](https://community.gemsofwar.com/u/Franco)\ **Post date:** [October 24, 2018, 5:06am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/69 "2018-10-24T05:06:01Z")
We’ve all reinstalled the game multiple times and nothing works. I’m no tech guy, but it looks like the file that we’re trying to download to launch the game is corrupt. I have no idea why this is only affecting some regions though. ---
**Author:** ![Franco](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@Franco](https://community.gemsofwar.com/u/Franco)\ **Post date:** [October 24, 2018, 5:09am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/70 "2018-10-24T05:09:22Z")
Exactly! We’re all daily players and we’ve lost a lot of precious resources. Not to mention the fact that we missed gwar and compromised our guilds performances. This is unacceptable. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [October 24, 2018, 5:11am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/71 "2018-10-24T05:11:37Z")
There are several people in my guild who have uninstalled and reinstalled the game and also hard restarted their Xbox. It is not working. This is guild war week and this is affecting people. Where are the Developers to fix this problem. My members have already submitted tickets. And it’s happening to the people who are in foreign countries. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2018, 5:13am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/72 "2018-10-24T05:13:09Z")
We’re working on this as a top priority and have been since I saw the first report this morning. I understand your frustration, I really do, and we’ll have this fixed as soon as possible. Sorry for the inconvenience in the meantime. If anyone can take a video of them opening the game immediately after reinstalling, that would be helpful. ---
**Author:** ![Nonoal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nonoal/32/1092_2.png) [@Nonoal](https://community.gemsofwar.com/u/Nonoal)\ **Post date:** [October 24, 2018, 5:22am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/73 "2018-10-24T05:22:25Z")
Just after opening the game immediately after reinstalling. ---
**Author:** ![Franco](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@Franco](https://community.gemsofwar.com/u/Franco)\ **Post date:** [October 24, 2018, 5:48am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/74 "2018-10-24T05:48:27Z")
> **[Click here to watch, tag friends, comment on, download, or share this video](https://gamerdvr.com/gamer/franco-fcb/video/62495670)** > > Franco FCB playing Gems of War I hope you guys can fix this soon. Good luck. 🙂 ---
**Author:** ![LLOLAU](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@LLOLAU](https://community.gemsofwar.com/u/LLOLAU)\ **Post date:** [October 24, 2018, 5:52am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/75 "2018-10-24T05:52:46Z")
Thank you Nonoal, it is exactly the same on my xbox. ---
**Author:** ![celestin](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@celestin](https://community.gemsofwar.com/u/celestin)\ **Post date:** [October 24, 2018, 6:42am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/76 "2018-10-24T06:42:15Z")
The problem is persistent even after reinstalling the game … this is exactly the same bug as the videos of Nonoal and Franco … we are 2 no longer able to play here (bloodmoon 2033 and furieti75 same xbox one) please help us 😉 thanks ! ---
**Author:** ![iceinc](https://avatars.discourse-cdn.com/v4/letter/i/b9e5f3/32.png) [@iceinc](https://community.gemsofwar.com/u/iceinc)\ **Post date:** [October 24, 2018, 7:31am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/77 "2018-10-24T07:31:54Z")
Yup everyone with the same problem has the same loading video, These are not individual problems, perhaps look at a section of code (partition/hard drive/ file) that houses foreign players, i am from south africa and there seem to be many french people affected, and since we all in the gmt +2 bracket that might give you a clue as to where to look, seems like it hit all of the people at the same time, around 5pm ish (gmt+2). ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 24, 2018, 7:32am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/78 "2018-10-24T07:32:43Z")
For those who wrote Support tickets, I’ve just replied to them requesting some more specific information. ---
**Author:** ![iceinc](https://avatars.discourse-cdn.com/v4/letter/i/b9e5f3/32.png) [@iceinc](https://community.gemsofwar.com/u/iceinc)\ **Post date:** [October 24, 2018, 7:39am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/79 "2018-10-24T07:39:05Z")
Not sure you gonna read my comment further down, But you might want to look at data around 5pm (gmt+2) roughly 16 hrs ago, seems when most people were hit, and also seems to be a lot of people who reside in the GMT +2 timezone, Hopefully that helps you narrow it down, since GWS day 2 to has just started and having recently joined a guild that have recently moved up to bracket 7 I don’t want to be the one that lets them down. not to mention the other miss outs 4 pet rescues not finishing delve event with segils left, etc etc, ---
**Author:** ![iceinc](https://avatars.discourse-cdn.com/v4/letter/i/b9e5f3/32.png) [@iceinc](https://community.gemsofwar.com/u/iceinc)\ **Post date:** [October 24, 2018, 7:39am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/80 "2018-10-24T07:39:27Z")
what type of info? ---
**Author:** ![Arnaud](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@Arnaud](https://community.gemsofwar.com/u/Arnaud)\ **Post date:** [October 24, 2018, 7:44am UTC](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629/81 "2018-10-24T07:44:41Z")
It’s the same for me as what i can see on the video posted here. [Previous page](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629.md?page=3) [Next page](https://community.gemsofwar.com/t/problem-to-launch-the-game-error-768-asset-corruption-on-xbox/47629.md?page=5)