# Problem connecting to server **URL:** \ **Category:** Support\ **Created:** [July 25, 2018, 11:55am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052 "2018-07-25T11:55:25Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 11:55am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/1 "2018-07-25T11:55:25Z")
I keep getting an error msg when I open the game up on my Android. It was working fine then all the sudden stopped while I was trying to save Moon Moon the pet. The error says (There was a problem when trying to contact server. Please wait a few min and restart the game). I did that, I also check my Wi-Fi connection and mobile data connection, their both fine. I also uninstalled and reinstalled the app, nothing is working. ![Capture%20_2018-07-25-05-29-28](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/4/f43b5e9074603aa2e27c65b71d461b15cb8c5918.jpg) ---
**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\ **Post date:** [July 25, 2018, 11:59am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/2 "2018-07-25T11:59:02Z")
Getting same thing. ---
**Author:** ![fishinia](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fishinia/32/33490_2.png) [@fishinia](https://community.gemsofwar.com/u/fishinia)\ **Post date:** [July 25, 2018, 11:59am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/3 "2018-07-25T11:59:55Z")
getting a bunch of complaints from my guild as well. Some cannot connect at all, others that can are getting a lot of lag ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 12:01pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/4 "2018-07-25T12:01:54Z")
I hope it’s fixed asap… I’m totally addicted to this game lol. ---
**Author:** ![anon43026234](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Post date:** [July 25, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/5 "2018-07-25T12:05:24Z")
Same on Xbox, every action in the game requires pressing at least 10x “retry”. Unplayable right now. ---
**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\ **Post date:** [July 25, 2018, 12:08pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/6 "2018-07-25T12:08:24Z")
Just got in but servers are degraded… ---
**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\ **Post date:** [July 25, 2018, 12:10pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/7 "2018-07-25T12:10:06Z")
Seriously degraded… tried to claim 5 emails in game and just spinning… ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 12:14pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/8 "2018-07-25T12:14:07Z")
Ugh… 😣😞 I don’t know what I’m going to do with my free time now lol. I’m going to go through withdrawal from not being able to play lol ---
**Author:** ![Clark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clark/32/29631_2.png) [@Clark](https://community.gemsofwar.com/u/Clark)\ **Post date:** [July 25, 2018, 12:17pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/9 "2018-07-25T12:17:06Z")
I got in but the gerbils powering the servers are very tired or most of them are sleeping, everything has to try and try over and over to get finished… so I will be doing something else for the time being. ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 12:21pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/10 "2018-07-25T12:21:53Z")
They need a redbull… Guess I’ll go check out some other games on Google play to past the time. ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 2:04pm UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/11 "2018-07-25T14:04:52Z")
Server is fixed, but I lost my whole account 😠😭 ---
**Author:** ![nickvog](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nickvog/32/34499_2.png) [@nickvog](https://community.gemsofwar.com/u/nickvog)\ **Post date:** [February 28, 2019, 10:17am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052/12 "2019-02-28T10:17:22Z")
Today I just had the exact same issue. It’s very frustrating since I cannot enter the game enviroment and get my daily rewards. I tried changing DNS but no effect whatsoever. Tried from a dIfferent device (tried both PC and iOS), no luck. In site’s Server Status tab it says only “Refreshing”. I even tried following site’s help support advise to disable “IP Helper” service and reboot, and my PC almost DIED (got a BSOD) and had several heart attacks until I could reach my system config and fix this idiotic issue. PLEASE DEVS LOOK INTO THIS AND FIX IT ASAP !!! EDIT: Somewhat, minutes after posting this, the issue corrected itself. All good now !!! Thanks. 🙂