# Problem accessing Error 16 **URL:** \ **Category:** Uncategorized\ **Created:** [January 29, 2023, 10:47am UTC](https://community.gemsofwar.com/t/problem-accessing-error-16/78775 "2023-01-29T10:47:21Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Falcon86](https://avatars.discourse-cdn.com/v4/letter/f/91b2a8/32.png) [@Falcon86](https://community.gemsofwar.com/u/Falcon86)\ **Post date:** [January 29, 2023, 10:47am UTC](https://community.gemsofwar.com/t/problem-accessing-error-16/78775/1 "2023-01-29T10:47:21Z")
goodmorning! i have a problem accessing the game it says error 16, i tried to disconnect the internet and restart the pc 3 times, i uninstalled steam and reinstalled, i tried uninstalling gems of war 2 times and it still gives me this problem, while if i use the my second pc doesn’t have this problem, what can i do?? ![Screenshot (393)](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/3/73aed5ff6e2da1e8679af2a380aeccb2085e7bd0.jpeg) and i don’t know why the lenguage is spanish if i’m italian ---
**Author:** ![Borjay](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/borjay/32/49749_2.png) [@Borjay](https://community.gemsofwar.com/u/Borjay)\ **Post date:** [January 29, 2023, 7:39pm UTC](https://community.gemsofwar.com/t/problem-accessing-error-16/78775/2 "2023-01-29T19:39:19Z")
Hi Falcon86, Since you already reinstalled the game, you can try to delete this game folder or check free space as shown in this link. Otherwise I think you have to send a ticket to support, as per instructions. > **[Error 13 and Error 16: An asset has failed to download](https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download)** > > If you receive the error message: "Error 13" or "Error 16" this is caused by a connection issue. Select Retry and try moving to a more stable internet connection. >  The error message "Error 13: An a...