There have been as least 2 players who have received power orbs and later had their account banned. Due to the timing of events. It’s almost impossible for the devs to ban a player before the event ends. If a player can prove that they finished second only to a banned account. The player who plays the right way should receive a power orb.
Come on devs. This should be a no brainer.
I can promise you this mentality of… “Sorry you were screwed over, but we’re not gonna compensate you for it.”… Will only cause you to lose money.
You don’t need to talk about players being banned. Just reply to the ticket saying “Hey it looks like you should’ve received a power orb while we were on Christmas break. Congratulations! Attached you’ll find a power orb.”