# Post 5.3 update, game crashes on the Xbox \[INVESTIGATING\] **URL:** \ **Category:** Bug Reports\ **Created:** [December 22, 2020, 4:16am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780 "2020-12-22T04:16:33Z")\ **Posts on this page:** 17\ **Page:** 4
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [March 16, 2021, 12:53am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/61 "2021-03-16T00:53:51Z")
I went a month or so with no crashes and they started back today just like you. Something triggered the crashes to come back. Not completely random it seems. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [March 16, 2021, 12:57am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/62 "2021-03-16T00:57:25Z")
Hi everyone We’ve been investigating this issue this morning. The game servers are online however as there’s an outage with some Xbox services currently. The game won’t be accessible reliably until the outages at Xbox have been resolved. ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [March 16, 2021, 1:09am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/63 "2021-03-16T01:09:16Z")
Just to be clear, I have not gone a single day, with the game crashing. ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [March 16, 2021, 1:10am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/64 "2021-03-16T01:10:54Z")
@Kafka, thanks for the update. Any thoughts on the original, ongoing cause of the crashes, which started months ago? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [March 16, 2021, 1:10am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/65 "2021-03-16T01:10:56Z")
We’re still investigating the issues with Xbox crashes since the 5.3 update and have added more logging in the next game update 5.4 to help us track what is causing this issue as well. This current issue however is separate and caused by the major outages at Xbox. ---
**Author:** ![Aragorn1](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Aragorn1](https://community.gemsofwar.com/u/Aragorn1)\ **Post date:** [March 16, 2021, 1:54pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/66 "2021-03-16T13:54:21Z")
I appreciate the issues last night were Xbox related. However, why after all these months of people bringing it to your attention does the game crash and go back to the Xbox homescreen if I try to copy a team in the weekly faction? ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 19, 2021, 7:06pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/67 "2021-03-19T19:06:55Z")
> [@mfeforever](#): > > When I start the game, I play some non-resource limited matches (e.g., dungeon, adventure board, explore run.) If the game does not crash, I move onto resource limited game modes (e.g., world events. guild events, class event, faction events.) This is what I usually do. Some days, it stops crashing after 1-3 crashes. Lately (the last 3-4 days), it’s been relentless crashing (20-30-infinity times) for a solid hour, to the point where I give up and don’t play, that day. FYI, as far as I can tell, I’m not losing rewards (chests, tributes, etc.) but I can’t even complete a single battle of any type. ---
**Author:** ![ChunkyMono](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/chunkymono/32/69308_2.png) [@ChunkyMono](https://community.gemsofwar.com/u/ChunkyMono)\ **Post date:** [March 20, 2021, 12:08am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/68 "2021-03-20T00:08:58Z")
Last week, during GW, I attempted to fight 243 GW Battles. ``` 4 times, the game froze prior to the battle. One time it counted as a loss, the other three it did not, and I could try to fight the battle again. 2 times, the game froze mid-battle. Obviously, those counted as a loss. 6 times, the game froze after I had won but before the rewards screen. 4 were counted as a loss, 2 were counted as a victory. ``` My main account had one of the two “frozen victories”, and all 3 losses were legit. Two of the seven “frozen losses” were on an alt account in bracket 132, so, not that big a deal. All said, that doesn’t account for the Guild Event battles that froze, the Dungeon battles that I started to skip, the countless times I couldn’t log in at all… An hour before reset, I had 5 battles yet to fight, and it took my “Other Kirk” account a half hour just to successfully log in. I uninstalled the game later that day after reset. That was twelve hours prior to the XBox server issue. I have yet to re-install. One day at a time. Thanks for letting me share. ---
**Author:** ![JaffaCakeKing](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jaffacakeking/32/87076_2.png) [@JaffaCakeKing](https://community.gemsofwar.com/u/JaffaCakeKing)\ **Post date:** [March 20, 2021, 3:46am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/69 "2021-03-20T03:46:48Z")
I’m at the point now where if the game crashes just once I don’t bother trying again. Sucked all the fun out of the game. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 24, 2021, 5:08pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/70 "2021-03-24T17:08:02Z")
Update 5.4 just came out, and it MAY have fixed the problem, for me. Check the other thread: > [@Game Crashing with new update - Xbox \[INVESTIGATING\]](https://community.gemsofwar.com/t/game-crashing-with-new-update-xbox-investigating/67660/85): > > Okay, a sliver of good news: Update 5.4 came to my Xbox yesterday, and I was excited. Then, I immediately tempered my excitement and expected the worst. However, I actually was able to log in, play for over an hour, and it didn’t crash! Not ONE SINGLE CRASH!! It felt so weird! I had not had a smooth day like that since all this started, months ago! Needless to say, I’m still cautiously expecting the crashing to start again, but this was a very good sign. I’ll come back and update y’all a… ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [March 24, 2021, 5:32pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/71 "2021-03-24T17:32:35Z")
Since installing version 5.4, last evening, no crashes have occurred. ---
**Author:** ![maxna](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@maxna](https://community.gemsofwar.com/u/maxna)\ **Post date:** [March 24, 2021, 7:32pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/72 "2021-03-24T19:32:51Z")
Yes, played a few minutes today without crashes, felt really weird lol ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [March 25, 2021, 4:23am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/73 "2021-03-25T04:23:39Z")
We added some more fixes to 5.4 hoping they would alleviate the crashing. Glad to hear it is helping. If it is continuing in the same amount for anyone as before the 5.4 update please let us know. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [March 25, 2021, 4:05pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/74 "2021-03-25T16:05:43Z")
> [@maxna](#): > > Yes, played a few minutes today without crashes, felt really weird lol Doesn’t it, though? I’ve gotten so used to bracing for crashes, that it feels like I’m tensing up, waiting for something to go wrong. ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [April 6, 2021, 7:26am UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/75 "2021-04-06T07:26:53Z")
Just had my first crash since the release of 5.4. Of course, it was in my first natch of Guild Wars. ---
**Author:** ![LiquidAg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/liquidag/32/67701_2.png) [@LiquidAg](https://community.gemsofwar.com/u/LiquidAg)\ **Post date:** [April 6, 2021, 4:22pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/76 "2021-04-06T16:22:45Z")
> [@mfeforever](#): > > Just had my first crash since the release of 5.4. Of course, it was in my first natch of Guild Wars. Uh oh. I’ll be trying my hand at Guild Wars, soon. Hopefully I don’t crash there, as well. Were you able to log in again and complete any matches, successfully? ---
**Author:** ![mfeforever](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mfeforever](https://community.gemsofwar.com/u/mfeforever)\ **Post date:** [April 6, 2021, 4:58pm UTC](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780/77 "2021-04-06T16:58:37Z")
I managed to log back in. No additional crashes, so far. I finished Guild Wars, Dungeon, World Event and Adventure Board. Also several triggered pet events. [Previous page](https://community.gemsofwar.com/t/post-5-3-update-game-crashes-on-the-xbox-investigating/67780.md?page=3)