# \[PLEASE FOLLOW TROUBLESHOOTING\] SWITCH Players Can't Open Game since 5.5.1 **URL:** \ **Category:** Bug Reports\ **Created:** [May 20, 2021, 12:04am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076 "2021-05-20T00:04:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![EmTheGem](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@EmTheGem](https://community.gemsofwar.com/u/EmTheGem)\ **Post date:** [May 20, 2021, 12:04am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/1 "2021-05-20T00:04:38Z")
Platform: Nintendo Switch ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/e/5e0d7d59dce379a9203632c0c43ae1d91d91ec00.jpeg) Issue: players with Chinese interface cannot open the game correctly after updating to 5.5.1, and players with English interface cannot reopen the game after trying to change the language to Chinese inside the game **How often does this happen? When did it begin happening?** They still cannot open the game. It’s a big problem as Guild Wars is coming up **Steps to make it happen again** Try changing to the Chinese interface ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [May 20, 2021, 1:03am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/2 "2021-05-20T01:03:30Z")
Hi Em, I’m sorry you’re having this issue since updating. Can you please try the troubleshooting steps here? > **[Switch general troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/360000891615-Switch-general-troubleshooting)** > > Here are some solutions for crashes, connection or other technical issues for Gems of War on the Switch. > If Gems of War experiences lag, stuttering or other general issues on your Nintendo Switch h... This error usually occurs when there’s a problem downloading one of the game files, so following these steps should get you back in game 🙂 ---
**Author:** ![EmTheGem](https://avatars.discourse-cdn.com/v4/letter/e/9e8a1a/32.png) [@EmTheGem](https://community.gemsofwar.com/u/EmTheGem)\ **Post date:** [May 20, 2021, 1:08am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/3 "2021-05-20T01:08:21Z")
It was for some guildmates but that seemed to help, thank you! ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [May 20, 2021, 1:36am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/4 "2021-05-20T01:36:53Z")
Great thanks for getting back to let me know the troubleshooting helped! ---
**Author:** ![Alex41](https://avatars.discourse-cdn.com/v4/letter/a/ba9def/32.png) [@Alex41](https://community.gemsofwar.com/u/Alex41)\ **Post date:** [May 20, 2021, 7:19am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/5 "2021-05-20T07:19:04Z")
Bonjour pour ma part depuis la mise à jour ce matin sur switch impossible de me connecter erreur 60 j ai désinstaller et réinstaller le jeu mais rien En revanche si je lance sur un autre profil de la switch cela fonctionne Merci d avance ---
**Author:** ![badgones](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@badgones](https://community.gemsofwar.com/u/badgones)\ **Post date:** [May 20, 2021, 7:51am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/6 "2021-05-20T07:51:03Z")
Hi Kafka, Same problem than Em in French interface. I have 2 different accounts in same Switch (my son and me and both failed). what will happen if we delete all data ? Can we retrieve our 2 accounts data after reinstall ? How does it works ? is it risky ? ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 20, 2021, 8:06am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/7 "2021-05-20T08:06:40Z")
If you go to “Settings” (the gear icon at screen right) —\> “Accounts” —\> “Show Password”, do you see different information for the two accounts on the same Switch? On PC/mobile that screen gives me my email address and an account recovery password. But I can only have one account at a time on my phone, so I guess it’s different on the Switch. ---
**Author:** ![MAgic1410](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@MAgic1410](https://community.gemsofwar.com/u/MAgic1410)\ **Post date:** [May 20, 2021, 8:47am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/8 "2021-05-20T08:47:47Z")
Thanks for the link. Just to be on the safe side, none of those steps will erase the ingame progress, right? I believe the progress is linked to the nintendo account?! Thanks and greetings ---
**Author:** ![badgones](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@badgones](https://community.gemsofwar.com/u/badgones)\ **Post date:** [May 20, 2021, 8:48am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/9 "2021-05-20T08:48:49Z")
thanks for your reply. I can see the 2 data (each by account). But, if I delete both, can I retrieve all our progress ? My son used an email for his account whose we lost definitly the password. So, if the game ask to log with it, we have a big problem. ---
**Author:** ![badgones](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@badgones](https://community.gemsofwar.com/u/badgones)\ **Post date:** [May 20, 2021, 8:49am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/10 "2021-05-20T08:49:33Z")
Bonjour alex, as tu résolu ton probleme ? ---
**Author:** ![Xonia](https://avatars.discourse-cdn.com/v4/letter/x/7ba0ec/32.png) [@Xonia](https://community.gemsofwar.com/u/Xonia)\ **Post date:** [May 20, 2021, 9:24am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/11 "2021-05-20T09:24:13Z")
Thanks very much for your support. In Germany I have problems since yesterday evening after the update was downloaded. I tried all steps described from your side and also worry to loose data if I delete profile information as I do not have Nintendo backup package. Although software itself was deinstalled and downloaded again for several times -nothing helps - the game does not start. Service has already been contacted, WLAN works fine, tried to run it via USB at router - I hope you get solved that soon as I have done everything on my side… ---
**Author:** ![Pignolo](https://avatars.discourse-cdn.com/v4/letter/p/8dc957/32.png) [@Pignolo](https://community.gemsofwar.com/u/Pignolo)\ **Post date:** [May 20, 2021, 9:35am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/12 "2021-05-20T09:35:18Z")
I also have this error in the french interface for switch. I tried to reinstall the game but it didn’t fix the problem. I also don’t want to delete my saved data as I don’t want to lose my account. And I can’t get any recovery code as I can’t even access the game. Thanks ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 20, 2021, 9:36am UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/13 "2021-05-20T09:36:29Z")
> [@badgones](#): > > I can see the 2 data (each by account). But, if I delete both, can I retrieve all our progress ? > My son used an email for his account whose we lost definitly the password. So, if the game ask to log with it, we have a big problem. > [@Xonia](#): > > worry to loose data if I delete profile information as I do not have Nintendo backup package. These are very reasonable concerns, and the Support Center webpage does not answer that question. I hope one of the devs can respond to this, and the Support Center page should also be updated. ---
**Author:** ![bobobobo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bobobobo/32/69182_2.png) [@bobobobo](https://community.gemsofwar.com/u/bobobobo)\ **Post date:** [May 20, 2021, 12:33pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/14 "2021-05-20T12:33:17Z")
@GemsOfWar Error 16 : AN ASSET HAS FAILED TO DOWNLOAD. PLEASE ENSURE YOUR NETWORK CONNECTION IS STABLE AND TRY ANAIN (the error show up when starting the game on NS, no issue of connection) Same here, I switch the system language from Chinese to English, still couldn’t fix the issue. ---
**Author:** ![Xonia](https://avatars.discourse-cdn.com/v4/letter/x/7ba0ec/32.png) [@Xonia](https://community.gemsofwar.com/u/Xonia)\ **Post date:** [May 20, 2021, 12:38pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/15 "2021-05-20T12:38:56Z")
Em, sorry to bother you, did your guild mates erase their profile data and did they have a backup for Nintendo? Would be grate if you could tell me how they solved that finally. Thanks in advance. 🙂 ---
**Author:** ![MAgic1410](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@MAgic1410](https://community.gemsofwar.com/u/MAgic1410)\ **Post date:** [May 20, 2021, 12:57pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/16 "2021-05-20T12:57:45Z")
Hey Xonia I just deleted the save data in the data management for GoW as described. I also do not have any cloud service. I can tell you that it worked and I am back in the game with all progress. So thats the solution for this error. Greetings ---
**Author:** ![Xonia](https://avatars.discourse-cdn.com/v4/letter/x/7ba0ec/32.png) [@Xonia](https://community.gemsofwar.com/u/Xonia)\ **Post date:** [May 20, 2021, 1:46pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/17 "2021-05-20T13:46:52Z")
Hi MAgic1410, thanks a lot for your reply. I tried it as well and yes, it works. And data is still available. The warning from Nintendo that data will get lost is quite confusing. However, THANKS a lot to you for sharing your experience. Have a nice day and very best regards, Xonia ---
**Author:** ![badgones](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@badgones](https://community.gemsofwar.com/u/badgones)\ **Post date:** [May 20, 2021, 2:16pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/18 "2021-05-20T14:16:11Z")
I confirm it works. As Xonia says it’s confusing but it works. Thanks all ---
**Author:** ![Wolfangele](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wolfangele/32/69189_2.png) [@Wolfangele](https://community.gemsofwar.com/u/Wolfangele)\ **Post date:** [May 20, 2021, 2:24pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/19 "2021-05-20T14:24:31Z")
I also have this error in the french interface for switch. I tried to reinstall the game but it didn’t fix the problem. I can’t get any recovery code as I can’t even access the game. We played 1600 hours, I don’t want lost all ☹ Thanks ---
**Author:** ![Alex41](https://avatars.discourse-cdn.com/v4/letter/a/ba9def/32.png) [@Alex41](https://community.gemsofwar.com/u/Alex41)\ **Post date:** [May 20, 2021, 2:49pm UTC](https://community.gemsofwar.com/t/please-follow-troubleshooting-switch-players-cant-open-game-since-5-5-1/70076/20 "2021-05-20T14:49:23Z")
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