# Please Explain This to Me (Resolved) **URL:** \ **Category:** Support\ **Created:** [June 19, 2017, 6:19am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820 "2017-06-19T06:19:08Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [June 19, 2017, 6:19am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/1 "2017-06-19T06:19:08Z")
I’ve been VIP 15 for months. Now suddenly 14 is the max? I hope this is a bug; I paid for those bonuses and would like them back. @Saltypatra what say you? ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/c/4cee851fc8dae128df7ea6a16c9feb531df2540b.jpg) ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 19, 2017, 6:19am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/2 "2017-06-19T06:19:57Z")
Yeah probably bug, vip 20 is the new max ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [June 19, 2017, 6:20am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/3 "2017-06-19T06:20:19Z")
Gotta be a bug. VIP levels will be going up, not down. And… sniped by @Rickygervais ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [June 19, 2017, 6:20am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/4 "2017-06-19T06:20:37Z")
Hey River, please contact support so we can fix this for you. This is definitely an error. [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [June 19, 2017, 6:21am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/5 "2017-06-19T06:21:20Z")
I’m on mobile. Does the new limit apply there or just on console? If it does, I should be halfway to 16 by now. ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [June 19, 2017, 6:21am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/6 "2017-06-19T06:21:59Z")
> [@RiverSong](#): > > I’m on mobile. Does the new limit apply there or just on console? If it does, I should be halfway to 16 by now. No sorry my bad it’s only on console right now ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [June 19, 2017, 6:22am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/7 "2017-06-19T06:22:16Z")
Support will sort you out. If you submit a ticket now I’ll get the team to look at it before they go home. ---
**Author:** ![actreal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/actreal/32/1945_2.png) [@actreal](https://community.gemsofwar.com/u/actreal)\ **Post date:** [June 19, 2017, 6:23am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/8 "2017-06-19T06:23:05Z")
Based on comments in the console 3.0.5 patch notes thread, PC/mobile will get the new VIP levels 16 to 20 when we get the Unity upgrade (aka Soon™). ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [June 19, 2017, 6:27am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/9 "2017-06-19T06:27:35Z")
This is a bug for all users across PC/Mobile at the moment. We will have a fix out shortly (before the weekly reset at least). ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [June 19, 2017, 6:28am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/10 "2017-06-19T06:28:06Z")
Ticket submitted. Thanks for your help. @Saltypatra, and everyone else for the information. ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [June 19, 2017, 7:45am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820/11 "2017-06-19T07:45:27Z")
All fixed now, thanks for the rapid response.