# \[PLEASE CONTACT SUPPORT\] Orbs of Ascension missing from inventory

**URL:** <https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006>\
**Category:** Bug Reports\
**Created:** [March 14, 2021, 2:01am UTC](https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006 "2021-03-14T02:01:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Wanda\_58](https://avatars.discourse-cdn.com/v4/letter/w/ee7513/32.png) [@Wanda\_58](https://community.gemsofwar.com/u/Wanda_58)\
**Post date:** [March 14, 2021, 2:01am UTC](https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006/1 "2021-03-14T02:01:24Z")

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**Platform: Andriod Tablet  
device version: Samsung Galaxy Tab A (SM-P580)  
operating system: Android 8.1.0**

**Screenshot or image: none**

**What you were expecting to happen, and what actually happened:  
I expect Orbs to show up in inventory after I receive them, but some are missing.**

ISSUE DESCRIPTION:  
Over the past few weeks, I’ve gotten at least four Orbs of Ascension but only one got registered in my inventory. I’ve seen the issue before but assumed I must be confused and the game must be correct. However, since I thought I noticed blue orbs weren’t showing up in my inventory, I’ve been keeping a written record. I’m missing at least 4 blue orbs, maybe more.

Given how much money I’ve spent on this game, I feel like I’m getting ripped off.  
:–(

Blue orbs are the most rare and now I know why I’m not making any progress getting the blue orbs I need. Please fix!!!

\*\*How often does this happen?  
I’ve noticed it 3 times in the past 2 weeks. I got 3 orbs of ascension but only one showed up in my inventory.

When did it begin happening?  
I noticed it at least a month ago. It’s probably been happening longer though given that my inventory isn’t matching.  
\*\*

**Steps to make it happen again**  
So far it’s intermittent.

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**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\
**Post date:** [March 14, 2021, 2:17am UTC](https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006/2 "2021-03-14T02:17:41Z")

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I would suggest sending a support ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

“Missing rewards or game content” category.

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [March 15, 2021, 12:53am UTC](https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006/3 "2021-03-15T00:53:45Z")

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Please contact our support. We can investigate this for you to ensure you are getting the correct rewards.

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**Author:** ![Wanda\_58](https://avatars.discourse-cdn.com/v4/letter/w/ee7513/32.png) [@Wanda\_58](https://community.gemsofwar.com/u/Wanda_58)\
**Post date:** [March 15, 2021, 12:55am UTC](https://community.gemsofwar.com/t/please-contact-support-orbs-of-ascension-missing-from-inventory/69006/4 "2021-03-15T00:55:55Z")

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Will do. Thanks 🙂