# \[PLEASE CONTACT SUPPORT\] Game freeze when buying troops

**URL:** <https://community.gemsofwar.com/t/please-contact-support-game-freeze-when-buying-troops/68391>\
**Category:** Bug Reports\
**Created:** [January 28, 2021, 3:40pm UTC](https://community.gemsofwar.com/t/please-contact-support-game-freeze-when-buying-troops/68391 "2021-01-28T15:40:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MorcegoZombie](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@MorcegoZombie](https://community.gemsofwar.com/u/MorcegoZombie)\
**Post date:** [January 28, 2021, 3:40pm UTC](https://community.gemsofwar.com/t/please-contact-support-game-freeze-when-buying-troops/68391/1 "2021-01-28T15:40:44Z")

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**Platform, device version and operating system:**  
Xbox One S

**Screenshot or image:**  
I Haven`t

**What you were expecting to happen, and what actually happened:**  
I Spend 6.400 glorys to buy a lot of ARGOS troops, then the game freeze and crash. So when a come back a had NO MORE the glorys and NO argo troops!!! I was stolen by a game crash.

**How often does this happen? When did it begin happening?**  
First time a try, first time tha happened, today 01/28/2021

**Steps to make it happen again**  
I don`t know, a hope do NOT hapen again.

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**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\
**Post date:** [January 28, 2021, 3:45pm UTC](https://community.gemsofwar.com/t/please-contact-support-game-freeze-when-buying-troops/68391/2 "2021-01-28T15:45:19Z")

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Submitting a support ticket (request) is what you should do in this case.  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [January 29, 2021, 12:55am UTC](https://community.gemsofwar.com/t/please-contact-support-game-freeze-when-buying-troops/68391/3 "2021-01-29T00:55:30Z")

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Our support will be able to help you, please submit a ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new).